Resources
Residents' Experience Survey poster for Aboriginal and Torres Strait Islander people
This poster explains the steps that will take place on the day of the Residents' Experience Survey.
Residential aged care homes and the Aged Care Volunteer Visitors Scheme (ACVVS)
This fact sheet outlines the benefits, roles and responsibilities of the Aged Care Volunteer Visitors Scheme (ACVVS) for residential aged care providers.
Palliative care status form
Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.
COVID-19 outbreaks in Australian residential aged care homes – 31 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Star Ratings for residential aged care brochure
This brochure presents an overview of how Star Ratings for residential aged care works.
National Aged Care Quality Indicator Program Manual – Part A
The QI Program Manual outlines definitions for each quality indicator and provides information on how to collect and submit quality indicator data.
Changes to Star Ratings – Compliance rating fact sheet
We are making changes to the way the Compliance rating for Star Ratings is calculated. This fact sheet explains how and when the changes will commence.
QI Program quick reference guide – Unplanned weight loss
This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on unplanned weight loss for the QI Program.
QI Program quick reference guide – Medication management – Polypharmacy
This guide is for registered providers of approved residential care homes. It helps you understand and meet Your obligations to collect and report data on medication management – polypharmacy for the QI Program.
Star Ratings fact sheet for residential aged care providers
This fact sheet outlines the Star Ratings system for residential aged care providers.
National Aged Care Quality Indicator Program Manual – Part B
QI Program Manual – Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.
QI Program quick reference guide – Pressure injuries
This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on pressure injuries for the QI Program.
QI Program quick reference guide – Falls and major injury
This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on falls and major injury for the QI Program.
QI Program quick reference guide – Restrictive practices
This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on restrictive practices for the QI Program.
QI Program quick reference guide – Medication management – Antipsychotics
This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on medication management – antipsychotics for the QI Program.
Places to people: Fact sheet – How residential aged care providers can prepare for success in a competitive market
This fact sheet provides guidance to help residential aged care providers succeed in a competitive market.
Places to people – Fact sheet for providers
We are making changes to residential aged care so older people will have more choice. Find out about the changes and what they mean for residential aged care providers.
Places to people: Fact sheet for older people
We are making changes to residential aged care so older people will have more choice. Find out about the changes and what they mean for you.
COVID-19 outbreaks in Australian residential aged care homes – 24 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
COVID-19 vaccination information for residents of aged care homes
Information for residents about COVID-19 vaccination, including how to get the vaccine, eligibility, consent, side effects and the type of vaccine used.
Caring for older people in heatwaves – Residential aged care
This checklist is for providers of residential aged care. It has what to do before and during a heatwave.
Preparing for an emergency event – Residential aged care
A checklist of activities to help aged care service delivery during emergency events. This list is for residential aged care providers.
Residential Care Service List
This booklet provides information on the care and services that residential care homes are required to provide.
Residential Care Service List and higher everyday living fee – Guidance for providers
The information in this manual is intended as a general guide to providers on the policy intent of the Residential Care Service List and the Higher Everyday Living Fee (HELF).
Higher everyday living fees in residential care homes
This booklet provides information on the new higher everyday living services that residential care homes may offer from 1 November 2025.
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