Notification requirements for all providers
As a registered provider, you have compulsory notification and reporting requirements under the Aged Care Act 2024.
To find your requirements, use the Aged Care Provider Requirements Search tool.
Notifying Services Australia
You need to notify Services Australia of any events or changes for residents in your care before completing your monthly claim. This ensures you get the correct subsidy amount.
This includes entries, exits, temporary leave, reporting refundable accommodation deposits balances, financial circumstances and eligibility for supplements.
New residents
You must fill out the Aged Care Entry Record Form within 28 days of a resident entering your care. This lets Services Australia know that the resident has entered your service.
To determine which fees are payable, Services Australia will then:
- match the resident to an existing means assessment, or
- send a request to the resident and their nominee to ask that they complete one.
This notification will also trigger a referral for a residential aged care funding assessment. Find out what you need to do to prepare for funding assessments.
Exiting residents
You need to let Services Australia know when a resident leaves your care using the Aged Care Provider Portal. If a resident dies, use the appropriate departure code.
Learn more about exiting residents from residential aged care.
Notifying the Aged Care Quality and Safety Commission
Change in circumstances
You must tell the ACQSC within 14 days of becoming aware of certain changes in circumstances:
- that affect your suitability as a registered provider
- to responsible persons, associated providers and approved residential care homes, or their suitability
- to the type or scale of aged care services you provide
- with specific financial and prudential matters.
You must keep a record of all notifications to the ACQSC.
Vary registration
You must vary your registration with the ACQSC to make changes to:
- provider registration:
- add or remove a registration category
- vary or revoke (cancel) a condition of registration
- suspend registration
- revoke your registration if you won’t be delivering aged care anymore.
- approved residential care home:
- add or remove
- transfer ownership
- combine adjacent homes
- change total number of beds.
Updating your information
My Aged Care Service and Support Portal
You must update My Aged Care Service and Support Portal when there are changes to:
- the services you deliver
- the costs you charge, including room prices
- your residential care home/s
- your organisation’s details
- key personnel.
Refer to resources for help to use the portal.
Government Provider Management System (GPMS)
You can use GPMS under the ‘Manage Your Organisation tile’ to view and update:
- your provider details
- residential care home details
- responsible persons and contact details
- associated provider arrangements.
Refer to resources for help to use GPMS.