The Australian Government provides the bulk of the funding for Commonwealth Home Support Program (CHSP) services. We ask that people using the services contribute to their cost, to help the CHSP be financially sustainable.
Client contribution framework
Our client contribution framework can guide you in setting contributions. We designed it so that those who can afford to contribute to the cost of their care do so, while the most vulnerable stay protected.
As a provider you must adhere to this principles-based approach to charging, collecting and reporting client contributions.
For more on the client contribution framework, see the CHSP Client Contribution Framework in the CHSP Manual.
Client contribution policy
Having a client contribution policy in place is one of the responsibilities of CHSP service providers. You must also make sure your policy is publicly available.
When you can charge client contributions
Client contributions apply to services provided under the CHSP with the exception of Hoarding and Squalor assistance Sector support and development.
You cannot charge client contributions unless you have a Service Agreement in place.
Detailed information about Service Agreements is available in the CHSP Manual.
How much you can charge
Providers can set client contributions in accordance with the client contribution framework outlined in the CHSP Manual.
You cannot charge a client contribution that is greater than the actual cost of the service.
Providers should also discuss with the client their capacity to pay, in the context of the hardship provisions in their client contribution policy. Client contribution policies must take into account the capacity of individuals to contribute to the costs of services delivered to them.
For client contribution ranges for each service type, see CHSP National Unit Price Ranges and client contributions.
Reporting client contributions
You must report the client contributions you collect through the Data Exchange.