Booklets
Working in aged care – A guide for workers about the new Aged Care Act
This booklet provides an overview of the aged care reforms and the changes that will directly impact workers. It contains various resources to support workers to provide safe, quality care for older people.
Exploring aged care
The booklet is aimed at older people and their families and carers. It contains information about the changes to aged care and how these changes will improve aged care in Australia now and into the future.
Let’s change aged care together – Flyer
This flyer is for older people and their families and carers. It contains information about the changes to aged care and how people can get involved.
Aged care reforms – A guide for providers and the sector
This booklet gives providers of in-home aged care and residential aged care an overview of what reforms will impact them, as well as how they can access support and have their say about the reforms.
Fact sheets
Webinar 2: Designing better aged care environments – Questions and answers
This document provides answers to the questions raised during the Designing better aged care environments webinar held on 12 March 2026.
Webinar 1: Living well in care – A conversation for older people – Questions and answers
This document provides answers to the questions raised during the Living well in care – A conversation for older people webinar held on 26 February 2026.
Training and professional development opportunities for aged care workers
Information about free and government subsidised opportunities to support workers in building and refining their professional aged care skills.
List of Elder Care Support Providers
A list of current providers delivering the Elder Care Support program.
Improving allied health care in residential aged care
We are developing a practical, user-friendly assessment tool to identify the allied health needs of residents in aged care homes.
Reform readiness for NATSIFAC providers – Webinar Q&A
This Q&A document covers questions and answers asked at the webinar Reform readiness for NATSIFAC providers. This document will help National Aboriginal and Torres Strait Islander Flexible Aged Care providers understand how the new Aged Care Act will impact them.
Commonwealth Home Support Programme (CHSP) – Frequently Asked Questions – 13 March 2025 Webinar
This fact sheet answers some frequently asked questions raised at the 13 March 2025 webinar about the current arrangements and changes to CHSP from 1 July 2025.
Commonwealth Home Support Programme (CHSP) provider update – May 2025
This fact sheet provides further information on the CHSP 2025-27 extension.
Older persons aged care advocacy and representative groups
Find a suitable advocate for your own situation.
Review of the remoteness classification system for aged care – fact sheet
This fact sheet explains the review of the remoteness classification system for aged care. It looks at the use of the Modified Monash Model (MMM) in aged care to support service delivery in regional, rural and remote locations.
Webinars
Introduction of 3 new staffing quality indicators – Webinar
The webinar gave residential aged care providers and aged care workers an understanding of upcoming changes to the National Aged Care Mandatory Quality Indicator Program (QI Program). It covered 3 new staffing quality indicators focused on enrolled nursing, allied health, and lifestyle officers.
Stage 3 Aged Care Wage Rise Implementation Considerations for Providers – Webinar
This webinar updated the aged care sector on funding, implementation, and accountability plans related to the Fair Work Commission Stage 3 aged care wage rise decision.
New aged care regulatory model: how it will work – Webinar
This webinar gave providers and workers an overview of the new aged care regulatory model, the new registration process and categories.
49:43
Ensuring the future of quality aged care – Video
Everyone with an interest in aged care was invited to join this webinar to learn more about the Aged Care Bill 2024, the Government’s response to the Aged Care Taskforce final report, and the Support at Home program.
Ensuring the future of quality aged care – Webinar
Everyone with an interest in aged care was invited to join this webinar to learn more about the Aged Care Bill 2024, the Government’s response to the Aged Care Taskforce final report, and the Support at Home program.
52:59
Quarterly Financial Report – what’s changed
Webinar recording from the Quarterly Financial Report – what’s changed webinar.
Quarterly Financial Report – what’s changed
This webinar is for providers of aged care. We provide details on up-coming changes to the Quarterly Financial Report (QFR).
56:26
Video recording – New residential aged care quality indicators launched – 1 April 2023
This is the video is the recording for the New residential aged care quality indicators webinar on 23 March 2023.
50:42
2023 Residents’ Experience Surveys
All residential aged care providers are encouraged to participate in the 2023 Residents’ Experience Surveys which will contribute 33% to their overall Star Rating score. This webinar provided information about what has changed in the program since 2022 and how the surveys will be conducted.
New residential aged care quality indicators launched 1 April 2023
From 1 April 2023, residential aged care providers need to collect data for six new quality indicators as part of the National Aged Care Mandatory Quality Indicator Program. To help providers prepare and to support reporting, we hosted a QI Program webinar.
Date last updated: