New Aged Care Act eLearning
These learning modules will help you understand the changes in the Aged Care Act.
Download a checklist of training opportunities so you can keep track of your learning.
Read the open letter from the Minister for Aged Care and Seniors to aged care providers on your obligations to deliver training to your staff on the new Act and associated reforms.
Module 1: Understanding and adapting to the Aged Care Act 2024
This module provides an overview of the key changes in the Aged Care Act.
Duration: This course takes approximately 30 minutes and covers:
- understanding the Aged Care Act 2024
- addressing ageism and leading with respect
- embedding the Statement of Rights and Principles into practice
- navigating registration, funding and service models
- Quality Standards and assurance
- ethical governance and accountability
- leading change across your organisation.
This eLearning module can be accessed from the department's eLearning platform Rise Articulate. To receive a certificate of completion, you must complete the module via your organisation's learning system or the Aged Care Quality and Safety Commission's Alis platform.
Alis, is free for registered providers, associated providers, their workers and governing body members. Non-funded providers, staff and individuals will need to pay for a yearly licence.
To learn more about Alis, how to create an account or upload learning content to your organisation’s learning management system, visit the Alis webpage.
To facilitate a conversation with older people, their families and carers, download the facilitator learning package.
Module 2: Aligning to changes – implementing the Aged Care Act 2024
This module covers key changes to operations, workforce practices, systems and processes, and explains what needs to be in place by 1 November 2025.
Duration: This course takes approximately 30 minutes to complete and covers:
- rights-based care and operational responsibility
- culturally safe practice in service design
- supported decision-making, registered supporters and your role
- provider registration
- the Aged Care Quality Standards
- compliance and the regulatory model
- digital systems and regulatory ICT
- residential and in-home aged care reforms and program readiness
- NATSIFACP and MPSP reforms and program readiness
- conducting an organisational impact assessment
- complaints handling and whistleblower protections.
This eLearning module can be accessed from the department's eLearning platform Rise Articulate. To receive a certificate of completion, you must complete the module via your organisation's learning system or the Aged Care Quality and Safety Commission's Alis platform.
Alis is free for registered providers, associated providers, their workers and governing body members. Non-funded providers, staff and individuals will need to pay for a yearly licence.
To learn more about Alis, how to create an account or upload learning content to your organisation’s learning management system, visit the Alis webpage.
To facilitate a conversation with older people, their families and carers, download the facilitator learning package.
Module 3: Embedding best practice in the aged care system
This module helps embed the new requirements into practice. It provides guidance on integrating changes into policies, procedures and staff routines to support consistent, high-quality care under the new system. It also provides practical tools, templates and training resources to:
- help you build capability
- meet new legislative requirements
- foster a culture of continuous improvement.
Module 3 – Release 1: Building workforce capability and readiness
This toolkit provides resources to lead your workforce through change. The following resources are included in the training module and available as downloadable documents below:
- Workforce training plan template and guide – a practical workforce training plan that supports implementation of the Aged Care Act 2024. The Guide provides instructions on how to complete the workforce training plan.
- Training and education catalogue – provides a list of training and education resource for providers and workers to learn about the new Act.
- Guide to navigating and adapting to change –helps the workforce understand:
- what’s changing
- how to apply the changes in their daily work
- how to use training, reflection, and feedback to continually improve how they deliver care.
Release 1 is now available.
Module 3 – Release 2: Embedding rights into practice
This release helps your workforce embed the rights-based Aged Care Act 2024 into everyday practice. This release includes:
- Applying rights across the organisation – this module explores the core rights and principles of the new Act and provides guidance on how to apply them across your organisation and workforce. It focuses on supported decision-making, cultural safety and how to uphold the rights of older people in care through inclusive, respectful practices.
A suite of practical tools and resources is also available to help you and your workforce embed these principles into everyday operations. These resources are designed to promote informed decision-making, encourage meaningful dialogue, and foster a shared understanding of quality care between providers, workers, and older people.
Tools include:
- Embedding rights – policy and process checklist
- Supported decision making - training pack and slides
- Cultural safety – organisational review tool.
This eLearning module can be accessed from the department's eLearning platform Rise Articulate. To receive a certificate of completion, you must complete the module via your organisation's learning system or the Aged Care Quality and Safety Commission's Alis platform.
Alis is free for registered providers, associated providers, their workers and governing body members. Non-funded providers, staff and individuals will need to pay for a yearly licence.
This module is also available as downloadable resources.
Module 4 – Reflecting and adjusting
This module encourages providers to consider reflection, dialogue, and lived experience as tools for navigating changes in the aged care sector.
Reflective leadership and support learning includes practical resources for providers such as:
- a Communities of Practice guide and template
- 4-step method to identifying and navigating roadblocks guide
- an impact evaluation question bank.
Providers can link workers to targeted learning ― Reflecting and adjusting in your day-to-day practice. Additionally, worker-specific tools are available such as:
- a Communication check-in guide
- the Act go-to checklist
- the Steps to actioning everyday situations guide.
e-learning is available on the department's eLearning platform Rise Articulate. To receive a certificate of completion, you must complete modules via your organisation's learning system or the Aged Care Quality and Safety Commission's Alis platform.
Alis is free for registered providers, associated providers, their workers and governing body members. Non-funded providers, staff and individuals will need to pay for a yearly licence.
Support at Home eLearning
These learning modules will help you understand the new Support at Home program and is organised into 2 main learning packages.
Is the training mandatory?
The training is not mandatory, but it is recommended that providers at least complete the program overview. The new Aged Care Act introduced major changes to how aged care is delivered. This training helps providers understand their obligations and adapt their service delivery to meet the strengthened Aged Care Quality Standards.
How to access and complete the training
The training is available in multiple formats to suit different learning needs.
- The online version can be accessed through your web browser. No extra software is required. Users can click the training links on this page to begin.
- For offline access, PDF versions of all training packages are available. Click on the PDF version, wait for it to download and then open and proceed.
- PowerPoint versions are also available to support internal presentations or team training. To request access, please email sah.implementation@health.gov.au.
Integrate the training into your own Learning Management System (LMS)
Providers who wish to embed the training packages into their own LMS can request access to the SCORM files. To obtain the files, please email sah.implementation@health.gov.au.
Once approved, you may upload the training to your LMS to support internal training and compliance. Providers without an LMS can add content to their internal training using the available PDF or PowerPoint resources.
The SCORM and PowerPoint packages are provided by the department in an editable format and in good faith. Any modifications or alterations made by providers are at their own discretion and responsibility. In all cases, refer to the Support at Home program manual as the authoritative source document.
Which learning package should I do?
The training has been built around key personas that reflect common roles in the aged care sector.
To find the most relevant training for you, please refer to the ‘Who is this training for?’ section in the image below. This will help you match your role to the most appropriate persona.
We note that every organisation is different, and the personas may not exactly match your structure. In these cases, please choose the training that best aligns with your responsibilities.
If you’re unsure as to which persona is most aligned with your role, you can look at the examples of roles that fall under each of the key personas.
We have grouped workers into 6 personas based on their roles and responsibilities. These examples can help you identify which training is most relevant for you.
- Leadership: senior executives involved in high-level decision making.
Examples: Chief Executive Officers, executive directors, board members. - Governance: workers overseeing business management and compliance.
Examples: quality officers, risk and compliance teams, human resources, data and reporting. - Operations support: workforce handling business administration and internal services. Examples: IT, finance, legal, procurement, customer service, service coordinators.
- Managers: workers managing daily service delivery and teams.
Examples: service managers, team leaders, supervisors. - Care partners: workers who plan and coordinate care for older people.
Examples: case managers, care team leaders, coordinators, clinical and non-clinical workforce. - Frontline workforce: workers providing direct, practical support.
Examples: nurses, allied health, support workers, volunteers, gardeners, transport drivers, home care workers.
Learning Package 1 – Program Overview
The Program Overview training module introduces Support at Home and explains how it operates. This learning package suits providers who want a broad overview as well as fundamental concepts and processes that underpin the intent of Support at Home.
Learning Package 2 – Delivering Services Modules
This training includes a set of modules, which offer more detailed guidance across 4 topic areas. These modules follow the typical stages of the participant’s journey and reflect what providers need to do at each stage.
The 6 modules included in Learning Package 2 are:
| Modules | Description | Links |
|---|---|---|
| Module 1: Assessment process and service delivery | Explores how aged care assessments and provider obligations work. It also provides information on the Support at Home Service List and funding classifications. | Online module | PDF |
| Module 2: Service agreement, care plan and budget planning | How service agreements, care plans and participant budgets are developed. It also outlines the principles involved in care management and self-management options. Content relating to participant budget and contributions, care management and self-management will also be of interest for operation managers. | Online module | PDF |
| Module 3: Short-term pathways | Provides detail around the Assistive Technology and Home Modifications (AT-HM) scheme, Restorative Care Pathway and End-of-Life Pathway. | Online module | PDF |
| Module 4: Claiming and payment arrangements | Explains the claiming process, claiming timeframes, and how claims are processed and resolved. | Online module | PDF |
| Module 5: Care management | Provides a comprehensive understanding of how care management operates under Support at Home. It covers an introduction to care management, role of the care partner, provider care management account and care management claiming. | Online module | PDF |
| Module 6: Self management | How self-management operates under Support at Home. This delves into an introduction to self-management, role of provider organisations and care partners in self-management, as well as self-management financials. | Online module | PDF |
Other learning resources
Government Provider Management System (GPMS)
Government Provider Management System – Logging into GPMS
This video shows you how to log in to the GPMS.
Government Provider Management System resources
User guides, quick reference guides, videos and other resources about the GPMS.
Aged Care Provider Portal (ACPP)
The ACPP is a secure place to access online services. For more information on how to use the portal, visit Services Australia website.
Aged Care Quality and Safety Commission’s online learning – Alis
Alis, the Aged Care Quality and Safety Commission’s online education platform, contains learning content about a range of topics, including the strengthened Aged Care Quality Standards and the Commission’s audit process.
Access to Alis is free for registered providers, associated providers, their workers and governing body members. Non-funded providers, staff and individuals who access Alis need to pay for a yearly licence.