These learning modules will help you understand the changes in the new Aged Care Act.
Download a checklist of training opportunities so you can keep track of your learning.
Read the open letter from the Minister for Aged Care and Seniors to aged care providers on your obligations to deliver training to your staff on the new Act and associated reforms.
Module 1: Understanding and adapting to the Aged Care Act 2024
This module provides an overview of the key changes in the new Aged Care Act.
Duration: This course takes approximately 30 minutes and covers:
- understanding the Aged Care Act 2024
- addressing ageism and leading with respect
- embedding the Statement of Rights and Principles into practice
- navigating registration, funding and service models
- Quality Standards and assurance
- ethical governance and accountability
- leading change across your organisation.
This eLearning module can be accessed from Alis, the Aged Care Quality and Safety Commission’s online education platform or from our eLearning platform, Rise Articulate. A certificate of completion is available through Alis.
Alis, is free for Australian Government-funded aged care providers and their employees. Non-funded providers, staff and individuals will need to pay for a yearly licence.
To learn more about Alis, how to create an account or upload learning content to your organisation’s learning management system, visit the Alis webpage.
To facilitate a conversation with older people, their families and carers, download the facilitator learning package.
Module 2: Aligning to changes – implementing the Aged Care Act 2024
This module covers key changes to operations, workforce practices, systems and processes, and explains what needs to be in place by 1 November 2025.
Duration: This course takes approximately 30 minutes to complete and covers:
- rights-based care and operational responsibility
- culturally safe practice in service design
- supported decision-making, registered supporters and your role
- provider registration
- the Aged Care Quality Standards
- compliance and the regulatory model
- digital systems and regulatory ICT
- residential and in-home aged care reforms and program readiness
- NATSIFACP and MPSP reforms and program readiness
- conducting an organisational impact assessment
- complaints handling and whistleblower protections.
This eLearning module can be accessed from Alis, the Aged Care Quality and Safety Commission’s online education platform or from our eLearning platform Rise Articulate. A certificate of completion is available through Alis.
Alis is free for Australian Government-funded aged care providers and their employees. Non-funded providers, staff and individuals will need to pay for a yearly licence.
To learn more about Alis, how to create an account or upload learning content to your organisation’s learning management system, visit the Alis webpage.
To facilitate a conversation with older people, their families and carers, download the facilitator learning package.
Module 3: Embedding best practice in the aged care system
This module helps embed the new requirements into practice. It provides guidance on integrating changes into policies, procedures and staff routines to support consistent, high-quality care under the new system. It also provides practical tools, templates and training resources to:
- help you build capability
- meet new legislative requirements
- foster a culture of continuous improvement.
This module will be delivered in three releases over October 2025.
Module 3 – Release 1: Building workforce capability and readiness
This toolkit provides resources to lead your workforce through change. The following resources are included in the training module and available as downloadable documents below:
- Workforce training plan template and guide – a practical workforce training plan that supports implementation of the Aged Care Act 2024. The Guide provides instructions on how to complete the workforce training plan.
- Training and education catalogue – provides a list of training and education resource for providers and workers to learn about the new Act.
- Guide to navigating and adapting to change – helps the workforce understand:
- what’s changing
- how to apply the changes in their daily work
- how to use training, reflection, and feedback to continually improve how they deliver care.
Release 1 is now available.
Module 3 – Release 2: Embedding rights in practice
This release helps your workforce embed the rights-based Aged Care Act 2024 into everyday practice. This release includes:
- Applying Rights across the organisation – this module explores the core rights and principles of the new Act and provides guidance on how to apply them across your organisation and workforce. It focuses on supported decision-making, cultural safety and how to uphold the rights of older people in care through inclusive, respectful practices.
A suite of practical resources will also be available to share with your workforce and older people, their families and carers. These tools are designed to:
- promote informed decision-making
- encourage meaningful dialogue
- foster a shared understanding of quality care between providers, workers and older people.
Release 2 will be available in late October 2025.
Module 3 – Release 3: Strengthening governance and accountability
This release focuses on meeting compliance expectations, including:
- readiness for audit
- using systems and data to support quality and governance
- supporting ethical reporting and ensuring safe complaints and disclosure practices.
Release 3 will be available in October 2025.
Module 4: Reflecting and adjusting
This module will be published mid-December 2025.
This module will explore challenges and solutions to move beyond the reform changes into sustainable delivery.
Other learning resources
Support at Home
Learning Package 1 – Program Overview
The Program Overview training module introduces Support at Home and explains how it will operate. This includes fundamental concepts and processes that underpin Support at Home.
Learning Package 2 - Delivering Services Modules
This training includes a set of modules, which offer more detailed guidance across four topic areas:
- Module 1: Assessment process and service delivery explores how aged care assessments and provider obligations work. It also provides information on the Support at Home Service List and funding classifications.
- Module 2: Service agreement, care plan and budget planning covers how service agreements, care plans and participant budgets are developed. It also outlines the principles involved in care management and self-management options. Content relating to participant budget and contributions, care management and self-management will also be of interest for operation managers.
- Module 3: Short-term pathways provides detail around the Assistive Technology and Home Modifications (AT-HM) scheme, Restorative Care Pathway and End-of-Life Pathway.
- Module 4: Claiming and payment arrangements explains the claiming process, claiming timeframes, and how claims are processed and resolved.
- Module 5: Care management provides a comprehensive understanding of how care management operates under Support at Home. It covers an introduction to care management, role of the care partner, provider care management account and care management claiming.
- Module 6: Self management covers how self-management operates under Support at Home. This delves into an introduction to self-management, role of provider organisations and care partners in self-management, as well as self-management financials.
Government Provider Management System (GPMS)
Government Provider Management System – Logging into GPMS
This video shows you how to log in to the GPMS.
Government Provider Management System resources
User guides, quick reference guides, videos and other resources about the GPMS.
Aged Care Provider Portal (ACPP)
The ACPP is a secure place to access online services. For more information on how to use the portal, visit Services Australia website.
Aged Care Quality and Safety Commission’s online learning – Alis
Alis, the Aged Care Quality and Safety Commission’s online education platform, contains learning content about a range of topics, including the strengthened Aged Care Quality Standards and the Commission’s audit process.
Access to Alis is free for Australian Government-funded aged care providers and their employees. Non-funded providers, staff and individuals who access Alis need to pay for a yearly licence.