Some administrative processes under the Act can be done more quickly and efficiently by using automated computer programs. The Act calls these processes administrative actions.
The System Governor:
- oversees any automated programs used to take administrative actions
- is responsible for any actions and decisions of the automated program, including taking reasonable steps to make sure that it only takes valid actions under the Act
- can also override the automated program decision if the automated decision isn’t correct.
This helps protect against any issues in the automated process. The department must also publish information about the automation process on its website and in annual reports. This makes sure that any automated administrative processes are transparent.
The System Governor can delegate the automation of administrative action to:
- Senior Executive Service employees of the department
- the Chief Executive of Centrelink
- the Chief Executive of Medicare
- the Secretary of Veterans’ Affairs.
Examples of administrative actions could include:
- Administrative processes related to entering the aged care system.
- Processes for determining eligibility and subsidy payments under Chapter 4 of the Act.
Administrative actions help to support certain administrative functions in the aged care system. The System Governor or a delegate oversees and can always override any automated administrative actions if the automated action is incorrect.