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Health Provider Compliance - Debt Recovery Officer
Contacts6 February 2024 - If you have any questions about a Compliance debt, or need to make payment arrangements, contact a Debt Recovery Compliance Officer.
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New Aged Care Act Q&A session
Resources › Webinars11 November 2024 - This webinar, held on 28 February 2024, was a Q&A session about the draft new Aged Care Act, which was available for consultation until 8 March 2024. The panel answered questions from the audience.
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Climate and Health Expert Advisory Group (CHEAG)
Committees and groups20 May 2025 - CHEAG provides advice to the Australian Government to support delivery of the National Health and Climate Strategy.
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New Aged Care Act and Support at Home program update
Resources › Webinars10 June 2025 - This webinar, held on 14 December 2023, provided updates on: the development of the new Aged Care Act, a new model for regulating aged care, the strengthened Aged Care Quality Standards, and in-home aged care reforms, including the new Support at Home program. It also included a live Q&A session.
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Provider obligations and support
Our work › New aged care regulatory model11 June 2025 - As an aged care provider, you will need to meet obligations under the new Aged Care Act relevant to your registration category. We will provide information and support to help you to prepare. This will enable you continue to deliver seamless services to aged care recipients.
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Exemption from the 24/7 RN responsibility
Our work › Care minutes and 24/7 registered nurses in residential aged care › 24/7 registered nurse responsibility4 June 2025 - If you have an eligible facility in a rural or remote area, you can apply to be exempt from the 24/7 registered nurse (RN) responsibility. This allows more time to increase your staffing to meet the requirement to have an RN onsite and on duty at all times.
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Offering Monthly Care Statements
Our work › Monthly Care Statements for residential aged care4 June 2025 - Residential aged care providers can start to voluntarily give verbal or written Monthly Care Statements to their residents from 1 October 2024. We encourage you to do this, so that you are ready when they become mandatory.
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Out of pocket costs
Topics › Private health insurance › What private health insurance covers12 March 2025 - An out of pocket cost is the difference between the amount a doctor charges for a medical service and what Medicare and any private health insurer pays. Out of pocket costs are also called gap or patient payments.
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Award wage increase for nurses in aged care – Webinar
Resources › Webinars10 June 2025 - This webinar informed providers about how funding will be delivered for the Fair Work Commission award wage increase for nurses in aged care. It explained what you need to know and do to implement the award wage increase.
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Rapid Applied Research Translation initiative
Our work31 May 2024 - The Rapid Applied Research Translation initiative will provide $230 million over 10 years from 2024–25 to support the translation of evidence (through research) into clinical practice.