More than 36,000 residents across 2,603 homes were interviewed, with 95% of respondents answering positively to questions about their care environment.
Residents responded more positively to questions in 2024, with 88% of residents saying they would recommend their aged care home to someone.
The most improved area was the extent to which residents feel they can make their own choices:
- 91% per cent said they have a say in their daily activities – up 10% from 2022.
- 88% per cent said they are encouraged to do things for themselves – up 7% from 2022.
The findings help providers understand what older people like about their home and what could improve.
The survey also makes up a third of an aged care home’s Overall Star Rating. Star Ratings provides older people, their families and carers with transparency about the quality of aged care homes.
Find out more about the 2024 Residents’ Experience Survey results in the Minister’s media release and fact sheet.
Read more about the Residents’ Experience Survey or watch our video.