Managing residential aged care services
All residential aged care providers must offer certain services to residents. Residents initially agree to their services and fees. You will offer ongoing care discussions. Find out how to provide quality services to residents.
- Resident agreements for residential aged care
A resident agreement is a legally binding agreement between you and your resident. Find out how to prepare one and what needs to be included.
- Accommodation agreements for residential aged care
An accommodation agreement sets out a person’s residential aged care room fees, charges and payments. Learn how to discuss and create one with residents.
- Extra services agreements for residential aged care
Extra services agreements are needed when residents take an extra services room. The agreement sets out the fees and details of the higher standard of accommodation, meals and services.
- Ongoing care discussions for residential aged care
Part of delivering quality care is having ongoing discussions with your residents. Ongoing discussions help you make sure you’re meeting your residents’ needs and goals.
- Managing fees and charges for residential aged care
Managing a residential aged care home involves calculating, setting and managing fees. Different fee arrangements apply to different residents. Find out what these are and how they are calculated.
- Managing accommodation bonds and charges for residential aged care
Residents who entered care before 1 July 2014 may have to pay an accommodation bond or charges. Find out how to manage your resident’s accommodation bond or accommodation charge.
- Managing residential respite care allowances
The Australian Government pays providers a subsidy for giving residential respite care. Providers have an allowance of respite days to use for respite care recipients.
- Combining and transferring residential aged care places
You can transfer allocated places between providers. Adjacent aged care homes can also combine services to save administration work and costs.
- Moving residents between residential aged care rooms
There are many reasons why a resident may need to move rooms. Find out what these are and what you need to do in this situation.
- Managing temporary leave for residential aged care
Residents are entitled to take leave from permanent residential aged care. Residents have unlimited hospital and transition care leave. They can also take leave for social reasons.
- Exiting residents from residential aged care
A resident can exit an aged care home at any time. There are also instances when you can ask them to leave.
- Reporting for residential aged care
All approved providers have annual reporting requirements. Residential aged care providers who held an accommodation bond or contribution have an extra report to do.
- Notification of changes for residential aged care
There are times when you will need to notify someone of changes. For example, you need to let Services Australia know when a new resident enters your care, and when you discharge them.