National Aged Care Advocacy Program (NACAP)
NACAP provides free and confidential advocacy support to older people and their carers. It also helps aged care service providers to understand their responsibilities and the consumer rights of the people they care for.
About the program
NACAP supports older people who receive or are applying for government-subsidised aged care by:
- providing advocacy services
- helping them to understand and access the aged care system
- informing them of their aged care rights
NACAP also educates Australian Government–subsidised aged care service providers about advocacy and consumer rights.
The NACAP service is free, independent and confidential.
If you’re an older person and want to find out more, go to advocacy on the My Aged Care website.
Why it is important
NACAP services are important for older people who:
- do not feel they can negotiate or stand up for their rights
- are not sure how the aged care system works
- need support to resolve issues with their aged care
NACAP advocates can speak on their behalf and help them to make informed decisions.
If you are a provider, NACAP can help you and your staff to understand:
- how advocacy can help you to improve the quality of your aged care services
- the role of advocates in the aged care system
- your rights and responsibilities
- the aged care and consumer rights of the people in your care
- how to support and encourage the use of advocates by people in your care
Support available to providers
The Older Persons Advocacy Network (OPAN) provides NACAP services across Australia.
You can book education sessions about consumer rights and provider responsibilities for your staff. In some states, you can request tailored education sessions (for a fee) to suit the needs of your organisation.
The sessions are useful for:
- personal care staff
- social support staff
- nursing and allied health staff
- case managers and care coordinators
- quality managers
You can also book education sessions for people in your care.
OPAN provides aged care advocacy training for aged care workers and service providers.
Talk to Us First training is a series of videos with questionnaires. This training will increase:
- understanding of the advocate’s role
- awareness of how to get advocacy services through OPAN
You must complete the questionnaires to get a certificate of completion.
Find out more
To find out more about the education sessions and online training:
- go to provider education on the OPAN website
- contact OPAN to chat about the needs of your organisation
How it works
The framework guides the NACAP provider on how to deliver NACAP services.
This framework sets out the objectives, principles, activities and target groups of the National Aged Care Advocacy Program (NACAP). It outlines ways to make sure program services are consistent, accessible, flexible, innovative and high quality.
Applying for funding
There are currently no open funding rounds to become a NACAP provider.
Who we work with
The Older Persons Advocacy Network provides NACAP services across Australia.
The Australian Government funds NACAP under the Aged Care Act 1997.
Older Persons Advocacy Network (OPAN) contact
Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.