Responsibilities of Continuity of Support Programme providers

If you provide government-managed Continuity of Support (CoS) Programme services, you must meet certain responsibilities. These include following the program resources, meeting quality and safeguard standards, and adhering to the program principles.

Follow the CoS Programme resources

Commonwealth Continuity of Support (CoS) Programme Manual

This manual is for CoS Programme service providers. It outlines the requirements supporting the delivery and management of the CoS Programme and forms part of the Funding Agreement for service providers.

Commonwealth Continuity of Support (CoS) Programme Guidelines Overview

These guidelines form the basis of the relationship between the Department of Health and the service provider. They provide an overview of the CoS Programme and its related activities, performance management and reporting

Continuity of Support Programme Terms and Conditions

These terms and conditions form part of the Continuity of Support (CoS) Programme Funding Agreement and apply to the delivery of CoS Programme services.

Responsibilities to clients

When providing CoS Programme services to a client, you must make sure:

  • your services are effective, efficient, and properly targeted
  • you apply duty of care standards
  • special needs groups have equal and just access to your services
  • you work collaboratively to deliver services
  • you use best practices

Services you can provide

CoS Programme providers can provide certain services under 2 funding models.

These services support older Australians with disability to have the same outcomes they were having before moving to the CoS Programme.

Quality and safeguards

In July 2018, the CoS Programme started moving to national quality arrangements. These are the National Disability Insurance Scheme (NDIS) Quality and Safeguard Commission (the NDIS Commission) arrangements.

All CoS providers must be registered under the NDIS Commission.

As part of your quality responsibilities, CoS Programme providers must:

Program principles

The CoS Programme principles are:

  • simple administration — this reduces the workload on providers and helps with performance reporting
  • minimal disruption — to both clients and service providers
  • minimal red tape — this aligns with our commitment to reducing red tape

Laws that apply

All the services you provide must comply with the relevant Commonwealth, state and territory laws. This includes working with vulnerable people.

These are in the CoS Programme Terms and Conditions.

Last updated: 
22 January 2020

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