Delivering services under the Continuity of Support Programme

Continuity of Support (CoS) Programme providers can provide services through two different funding models, block funding and Individual Support Packages (ISP). There are also certain services you cannot provide.

Who are CoS Programme services for?

The CoS Programme provides services to those older Australians who are eligible.

What services are available under CoS?

The CoS Programme provides services under 2 sub-programs. These are:

  • block-funded services
  • Individual Support Packages (ISP)

Block-funded services

Block-funded services are:

  • accommodation support
  • community support
  • community access
  • respite

Individual Support Packages (ISP) services

Only people who were receiving ISP services under state-managed arrangements before moving to the CoS Programme will receive these services.

The services must:

  • relate to goals outlined in the client's ISP service agreement
  • provide value for money
  • be effective and helpful
  • plan for unexpected events (like a carer being sick)

What services are not available under CoS?

The CoS Programme does not fund specialist disability services that help people to:

  • gain employment
  • access early childhood services

It also does not fund supports that were previously funded by state and territory governments that do not provide direct care.

These include state advocacy information and alternative forms of communication.

For the full list of services funded and not funded under the CoS Programme, read chapter 2 of the CoS Programme Manual.

Services for special needs groups

The CoS Programme provides services that meet the diverse needs of our population. This includes:

  • people from Aboriginal and Torres Strait Islander communities
  • people from culturally and linguistically diverse backgrounds
  • people who live in rural and remote areas
  • people who are financially or socially disadvantaged
  • veterans
  • people who are, or are at risk of becoming, homeless
  • people who are lesbian, gay, bisexual, transgender and intersex
  • people who are care leavers
  • parents separated from children by forced adoption or removal

Suspension of services

Suspension of services is when a client stops receiving CoS Programme services for a while.

When a client stops receiving services for a short time (under 3 months), you should review their services when they return.  

When a client stops receiving services for longer than 3 months, this may affect your funding. You must notify your Funding Agreement Manager:

  • in writing
  • within 14 days of the suspension

Interaction with other programs

The Cos Programme interacts with various other aged care programs. These include:

  • the Commonwealth Home Support Programme (CHSP)
  • residential aged care
  • the Home Care Packages (HCP) Program
  • services for people with dementia
  • the Transition Care Programme
  • the Short-Term Restorative Care Programme
  • the National Aged Care Advocacy Programme (NACAP)
  • the National Disability Advocacy Program (NDAP)

For how these programs interact with CoS, read chapter 4 of the CoS Programme Manual.

Last updated: 
22 January 2020

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