Charging for the Continuity of Support Programme services
The Australian Government funds the Continuity of Support (CoS) Programme. Some clients pay for some of the services they receive. Under CoS, there are no changes to client contributions at the time clients move to CoS. Clients continue to pay what they were paying before moving.
When you transition to CoS, the pricing of your services will generally match those under previous state arrangements. This also applies to clients on the Individual Support Packages (ISP) sub-program.
We benchmark all prices against similar service providers and National Disability Insurance Scheme (NDIS) pricing.
This means that prices paid for similar services can differ between CoS Programme providers. This may be due to:
- different service models
- cost components (for example, regional differences)
- client profiles
Client contributions are when a person receiving your services pays a contribution towards the cost of that service.
You will continue to receive client contributions in the same way you did before moving to the CoS Programme (including where your clients do not pay a contribution). This makes sure your clients have service stability.
If required, client contributions may increase each year in line with the Consumer Price Index (CPI).
Under the CoS Programme, client contributions are:
- decided between your client (and their carer, advocate or nominee) and you
- not paid using ISP funds (if funded under an ISP)
- checked to make sure your client isn’t experiencing any financial hardship
You should follow these principles in relation to client contributions:
- Continuity — policies that were in place before moving to the CoS Programme should continue.
- Transparency — policies should be publicly available and in an accessible format. You should provide and explain them to your clients.
- Hardship — policies should have options for clients who cannot pay.
You have to report any client contributions you receive. This is outlined in your funding agreement.