We can answer enquiries about the rules and regulations of the:
- basic daily fee
- means tested fees and contributions
- pre-1 July 2014 fees (including income tested fees)
- residential aged care means assessment.
Emails unrelated to these topics will not receive a response, and we cannot provide financial or legal advice.
Aged Care Means Assessment Forms
Aged care calculation of your cost of care forms must be submitted to Services Australia. Any submissions sent to us will not be forwarded on.
Fee advice letters
We cannot access aged care records to resolve fee issues. Care recipients with questions or concerns about their fee advice letters should contact Services Australia.
Residential aged care accommodation costs
The residential aged care accommodation costs contact can answer enquiries about the rules and regulations for accommodation costs.
Other enquiries
For all other enquiries, please use the general enquiries contact form.
Contact