Smoking and tobacco contacts

A list of organisations, websites and services that offer support, counselling and information about smoking and tobacco.

For the public:

Alcohol and Drug Foundation (ADF) contact

The Alcohol and Drug Foundation provides facts, resources and programs to help prevent alcohol and other drug harm in Australian communities.

eheadspace contact

eheadspace is a national online and phone support service for young people between 12 and 25. It covers a wide range of topics and issues affecting mental health. Contact them online or by phone from 9am to 1am AEST, every day.

healthdirect hotline

Call this number to speak to a registered nurse about your health concerns. The hotline is open 24 hours a day, 7 days a week.

iCanQuit contact

Contact iCanQuit for help in quitting smoking. Their website offers helpful resources and an online community that you can join for free.

Kids Helpline contact

Kids Helpline provides a free, private and confidential phone and online counselling service for young people aged 5 to 25. The service is available 24 hours a day from anywhere in Australia.


Contact Lifeline for support if you are experiencing a personal crisis or have suicidal thoughts. You can call them 24 hours a day, 7 days a week from anywhere in Australia.

Lifeline 24-hour crisis line

NSW Health: The Facts about Vaping

The Do you know what you’re vaping? Campaign provides information on e-cigarettes and vaping for young people, parents and carers, schools and health professionals.

Quit Coach contact

The Quit Coach asks you questions about your motivation, confidence and past attempts to quit smoking. The website uses your answers to create a personalised quit plan for you. This service is available at anytime from their website. You can also register for text messages to help keep you on track.

Quit HQ contact

Contact Queensland's Quit HQ for help in quitting smoking. You can call the hotline anytime for free information or practical help. Visit their website for more information.

Quit Tasmania contact

Contact Quit Tasmania for help in quitting smoking. You can call the hotline anytime to ask to speak to a counsellor or request a quit pack. Visit their website for more information on when counsellors are available.

Quit Victoria contact

Contact Quit Victoria for help in quitting smoking. You can call the hotline anytime to ask to speak to a counsellor or request a quit pack. You can also request a callback by texting or completing an online form. Visit their website for more information.


Contact Quitline for help to quit smoking. You can call the hotline on 13 QUIT (13 7848), to talk to a counsellor or request a callback. The Quitline offers an online chat service and has resources for health professionals. Visit their website for more information.

Positive Choices contact

This website helps school communities to access accurate, up-to-date drug education resources and prevention programs.

For health professionals:

Alcohol and Other Drugs Knowledge Centre contact

Visit this website for information and current research on reducing the harmful use of alcohol and other drugs in Aboriginal and Torres Strait Islander communities.

ASSIST contact

The ASSIST (alcohol, smoking and substance involvement screening test) is an easy-to-use tool that detects substance use and related problems. It asks 8 questions and takes about 5 to 10 minutes to complete.

National Centre for Education and Training on Addiction (NCETA) contact

NCETA aims to help organisations and workers to better respond to problems related to alcohol and other drugs (AOD). Find out about their research into intervention programs for workplaces and effective workforce development.

National Drug and Alcohol Research Centre (NDARC) contact

NDARC conducts research into alcohol and other drug (AOD) treatment. Find up-to-date information about AOD treatment options and how effective they are at reducing AOD-related harm.

Quit Centre

The National Best Practice Support Service for Nicotine and Smoking Cessation provides health professionals with the latest information on smoking cessation.

Tobacco in Australia: Facts & Issues 

A comprehensive online resource reviewing the major issues in smoking and health in Australia, compiled by the Cancer Council Victoria.

Department of Health contacts:

Drug Strategy contact

Contact the Drug Strategy team for information about our National Drug Strategy and help with any of its related resources.

Smoking and tobacco health warnings contact

Tobacco suppliers can email a request for the images included in the graphic health warnings. These are required by plain packaging laws. Email at any time to ask for these images on a DVD.

Tackling Indigenous Smoking contact

Contact our Preventive Health section for enquiries about the Tackling Indigenous Smoking program or visit the website for more information.

Tobacco advertising contact

Contact the Tobacco Advertising team for more information about advertising that encourages smoking or tobacco products. If you think someone has breached the Tobacco Advertising Prohibition Act 1992 you can also report that to the team.

Tobacco control legislation review contact

Contact the tobacco control legislation review team for further information about the review process for tobacco control legislation.

Tobacco plain packaging contact

Contact our tobacco packaging team if you have questions or complaints about plain packaging for cigarettes and other tobacco products. You can find out how to meet requirements or report a breach of the Tobacco Plain Packaging Act 2011.

Date last updated:

Help us improve

If you would like a response please use the enquiries form instead.