Resources

This guide explains how Residential Aged Care (RAC) Funding Assessor team leaders can perform their function in the My Aged Care assessor portal.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.

Organisation Administrators can edit user accounts in the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to edit a user in the portal. Updating user accounts is currently limited to editing user roles and removing user accounts from the system.

Organisation Administrators can add new users to the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to add a user to the portal.

This Government Provider Management System (GPMS) User Guide provides users with an overview of how to login to the GPMS Approved Provider Portal and outlines how Organisation Administrators can add, edit and remove users.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.

This form is for people applying to access assistive technology over $15 000.

This manual is for aged care service providers who receive funding under the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. It outlines the requirements of the program including service planning, staffing, health and safety, quality and advocacy.

This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of an opening, closure or other changes related to a service delivery branch.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of a request to transfer a service delivery branch from one registered provider to another registered provider.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of the merger of service delivery branches within the same registered provider.

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.