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Registered Supporters Frequently Asked QuestionsThis document provides answers to frequently asked question about the registered supporter role under the Act.
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Support at Home – example pricing schedule for providersThis document is intended to assist providers to create their price schedule.
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FNHFTAG communique – 24 September 2025The Nations Health Funding Transition Advisory Group (FNHFTAG) met on 24 September 2025. This document provides a record of the meeting.
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Quarterly Financial Report – User Guide and Frequently Asked Questions – Q1 – 2025-26Quarterly Financial Reporting frequently asked questions for aged care providers to use as a guide when collating their financial information.
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Capacity in the registered supporter context policyThis policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Aged Care Act 2024.
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Choice and Control policyThis policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Aged Care Act 2024.
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Dispute Resolution policyThis policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Aged Care Act 2024.
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Notifications policyThis policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.
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Safeguards from Abuse policyThis policy outlines how the Aged Care Act 2024 aims to safeguard older people from abuse by their registered supporters.
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Cancellation of Registration policyThis policy outlines the processes for cancelling a supporter’s registration under the Aged Care Act 2024.
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Places to People resourcesWe are making changes to residential aged care, so older people have more choice. Here you can find resources to support both aged care providers and older people in understanding these changes.
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Medicare Bulk Billing Practice web and social media tilesPractices participating in the Bulk Billing Practice Incentive Program are encouraged to use the Medicare Bulk Billing Practice web and social media tiles to promote their bulk billing status on websites, appointment booking apps and social media. Download web and social media tiles.
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Support at Home program manual – A guide for registered providersThe Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations.
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HTA Review Implementation Advisory Group – October Webinar FAQsThis fact sheet answers some of the Frequently Asked Questions (FAQs) raised at the Health Technology Assessment (HTA) Review Implementation Advisory Group webinars, held in early October 2025.
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HTA Review Implementation Advisory Group communique – October WebinarsThis communique summarises the Health Technology Assessment (HTA) Review Implementation Advisory Group webinars, held in early October 2025.
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New Aged Care Act resources for communications practitionersThese resources can help communications practitioners working in aged care to communicate with their audiences about the new Aged Care Act.
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Residential Care Service List and higher everyday living fee – Guidance for providersThe information in this manual is intended as a general guide to providers on the policy intent of the Residential Care Service List and the Higher Everyday Living Fee (HELF).
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Higher everyday living fees in residential care homesThis booklet provides information on the new higher everyday living services that residential care homes may offer from 1 November 2025.
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Residential Care Service ListThis booklet provides information on the care and services that residential care homes are required to provide.
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HTA Review Implementation Advisory Group – October Webinar SlidesThis presentation was used at the Health Technology Assessment (HTA) Review Implementation Advisory Group webinars, held in early October 2025.
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MyMedicare DL brochureThis brochure includes information about MyMedicare for your patients.
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MyMedicare – Poster 1A MyMedicare poster to hang in your practice or community space.
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MyMedicare – Community information kitView the community kit for more information about MyMedicare eligibility, registration, and communication resources.
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MyMedicare GP toolkitAn information kit to help you engage with your patients about MyMedicare and answer questions they may have.
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MyMedicare practice registration – Frequently asked questionsLearn more about MyMedicare eligibility, registration, and benefits.