Resources

This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.

This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.

This document provides guidance on submitting a request for an allocation of MPSP places from the 2025-26 round and related processes.

A request by registered provider for an allocation of MPSP residential places under the 2025-26 allocations round must be submitted using this form.

This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.

Signed by the Minister for Aged Care, the Hon Sam Rae MP, this Determination indicates the number of Multi-Purpose Service Program residential aged care places available in 2025–26.

Signed by the Minister for Aged Care, the Hon Sam Rae MP, this Determination indicates the number of Multi-Purpose Service Program residential aged care places available in 2026–27.

A request by registered provider to bring allocated MPSP places into effect must be submitted using this form.

Viruses are always changing, so it’s important to get regular vaccinations against all the winter nasties.

This policy outlines the legal framework for registered supporters and explores the broader concept of supported decision-making in aged care.

This policy outlines the process to make a request to register a supporter under the Act. This policy also includes information that should be considered before or during making a registration application.

A user guide on accepting your bonded offer.

This factsheet provides information for adults aged 65 and over about getting vaccinated against influenza, COVID-19 and RSV ahead of the winter season.

This framework explains how consumer engagement happens across health technology
assessment (HTA) processes in Australia. It sets out guiding principles, focus areas and
actions to support better consumer engagement in HTA.

This is a copy of the slides that were presented at the webinar for consumers on 22 April 2026.

This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.

The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.

In 2025, the Hearing Services Program surveyed a representative sample of program clients to find out how well the program is meeting their needs. This document summarises the survey findings.

This application form is used to apply for Specialisation Verification status for Care Leavers, including Forgotten Australians and former child migrants placed in out of home care. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who are experiencing homelessness or at risk of experiencing homelessness. It aligns with the updated Specialisation Verification Framework.