Resources

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

GPMS will improve the way aged care provider information is managed, making it easier for older Australians to access quality, safety and choice for aged care services.

This guide gives assessors instructions on how to log into a number of Aged Care portals.

This form should be used by registered providers of eligible residential care homes to apply for an exemption from the 24/7 registered nurse requirement.

This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for veterans and/or war widows. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for Care Leavers, including Forgotten Australians and former child migrants placed in out of home care. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who are experiencing homelessness or at risk of experiencing homelessness. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for parents and children who are separated by forced adoption or removal. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.

Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.

The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.

This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.

This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.