Resources

This user guide gives assessors instructions on how to use the Aged Care Assessor Application.

This guide provides an overview of changes to financial reporting under the new Aged Care Act from 1 November 2025 for residential and Support at Home providers.

This user guide provides step-by-step instructions for Registered Providers to manage organisational details in the Registered Provider portal, including provider info, residential care homes, branches, contacts, and associated providers, using the Manage Your Organisation tile.

This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.

This user guide is to assist aged care needs assessors in using the My Aged Care assessor portal or the Aged Care Assessor App to register clients and refer them for assessment.

This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.

This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.

This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This guide helps aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.

This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.

This guide explains how assessment organisation staff can apply to add, cease or replace Delegate roles in the My Aged Care assessor portal.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

This document provides answers to the questions raised during the Designing culturally safe aged care webinar held on Thursday 28 May.

Weekly report of year to date immunisation figures broken down by age groups and immunising provider types. Compares vaccination rates with the previous 3 years.