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03:06Heather’s story – Positive ageing (3 minute video)
2019 NSW Senior Australian of the Year Heather Lee OAM shares how she is living life to the fullest at 96 years old. -
03:42Peter’s story – Positive ageing (3 minute video)
2020 QLD Senior Australian of the Year Peter Dornan discusses his experience with prostate cancer and how he is pushing the limits of what it means to age well. -
03:20Theresa’s story – Positive ageing (3 minute video)
2023 WA Senior Australian of the Year Theresa Kwok explains the importance of culture, connection and community for older people in Australia. -
03:42Val’s story – Positive ageing (3 minute video)
2022 Senior Australian of the Year Val Dempsey discusses the impact of ageism and how she refuses to let any obstacle stand in her way. -
00:36Heather’s story – Positive ageing (30 second video)
2019 NSW Senior Australian of the Year Heather Lee OAM shares how she is living life to the fullest at 96 years old. -
00:33Peter’s story – Positive ageing (30 second video)
2020 QLD Senior Australian of the Year Peter Dornan discusses his experience with prostate cancer and how he is pushing the limits of what it means to age well. -
00:30Val’s story – Positive ageing (30 second video)
2022 Senior Australian of the Year Val Dempsey discusses the impact of ageism and how she refuses to let any obstacle stand in her way. -
Hearing Services Program portal user guide – Update a specialist services client
Learn how to update a client’s status in the online portal if are eligible for specialist services. -
Hearing Services Program portal user guide – For clients
This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public. -
Hearing Services Program portal user guide – Manage devices
Find out how to add, edit or update devices in the portal. -
Hearing Services Program portal user guide – Portal user roles
Understand the different user roles in the portal. -
Hearing Services Program portal user guide – Search, link and transfer clients
Learn how to locate a client and link them to your business, including transferring from another provider. -
Hearing Services Program portal user guide – Accepting a portal invitation
Find out how to get access to the portal. -
Hearing Services Program portal user guide – Apply for a new client voucher
Find out how to apply for a new voucher for a client in the portal. -
Hearing Services Program portal user guide – Check client eligibility
Learn how to check a client’s eligibility for the program in the portal. -
Hearing Services Program portal user guide – Confirm a return voucher
Find out how to get a return voucher in the portal for a client whose original voucher has expired. -
Hearing Services Program portal user guide – Finalise a draft voucher application
Learn how to finalise a voucher application that is in draft. -
Hearing Services Program portal user guide – Payments and reconciliation
Find out how to view payment information in the portal. -
Hearing Services Program portal user guide – Process a recovery
Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements. -
Hearing Services Program portal user guide – Submit a revalidated service claim
Learn how to submit a claim for a revalidated service for a client. -
Hearing Services Program portal user guide – Access the training environment
Find out how to access our training environment so you can practise your portal skills and test new features. -
Hearing Services Program portal user guide – Update client details
Learn how to update a client’s details in the portal. -
Hearing Services Program portal user guide – Update your business details
Find out how to update the contact details, address or trading name of your business in the portal. -
Hearing Services Program portal user guide – Download a batch claim response file
Find out how to download a batch claim file once it has been processed in the portal. -
Hearing Services Program portal user guide – Upload a batch claims file
Learn how to submit a batch of claims by uploading the correctly formatted file.