Resources

This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.

This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This user guide gives assessors instructions on how to use the Aged Care Assessor Application.

This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.

This Government Provider Management System (GPMS) user guide provides users with an overview of how to login to the GPMS Approved Provider Portal and outlines how organisation administrators can add, edit and remove users.

This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.

Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.

If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).

If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.

If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.

This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.

This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).

If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.

QI Program Manual – Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.

The QI Program Manual outlines definitions for each quality indicator and provides information on how to collect and submit quality indicator data.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on recommended allied health services received for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on allied health care minutes for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on activities of daily living for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on falls and major injury for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on consumer experience for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on unplanned weight loss for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on lifestyle officers for the QI Program.