Resources

This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.

If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.

If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).

Aged care services delivered under the in the Multi-Purpose Service Program (MPSP) are regulated to ensure providers meet their obligations under the new Aged Care Act (the new Act) and their MPSP agreements.

Under the new Aged Care Act (the new Act), you must keep records and report on the services you provide under the MPSP.

If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.

You can ask older people accessing aged care services in the Multi-Purpose Service Program (MPSP) to help pay for their services in certain situations. The fees you can charge are different from other aged care programs.

This fact sheet provides guidance for aged care providers on access to aged care services under the Multi-Purpose Service Program (MPSP) when the new Aged Care Act (the new Act) starts from 1 November 2025.

The schedule lists the daily rates of subsidies and supplements for government-funded residential care.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.

This manual is for aged care service providers who receive funding under the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. It outlines the requirements of the program including service planning, staffing, health and safety, quality and advocacy.

This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of an opening, closure or other changes related to a service delivery branch.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of a request to transfer a service delivery branch from one registered provider to another registered provider.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of the merger of service delivery branches within the same registered provider.

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

This form is for people applying to access assistive technology over $15 000.

This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.