Resources

This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce.

This user guide gives assessors instructions on how to use the Aged Care Assessor Application.

This toolkit provides information and materials to help you communicate with older people, their families and carers about provider finance information on My Aged Care’s Find a Provider tool.

This user guide explains to administrators how to use the My Aged Care Service and Support Portal.

This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions for residential aged care services within the Service and Support Portal.

This guide explains how Assessment Organisation Team Leaders can perform functionality for Residential Respite Classification Referrals in the My Aged Care assessor portal.

This guide explains how Residential Aged Care (RAC) Funding Assessor Team Leaders can perform their function in the My Aged Care assessor portal.

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This guide helps Aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.

This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.

This guide explains to assessment delegates and clinical aged care needs assessors on how to enter all the details for older people to receive Home Care Packages in the My Aged Care assessor portal.

This guide explains how clinical aged care needs assessors and assessment delegates should enter and manage Short-Term Restorative Care (STRC) details in the My Aged Care assessor portal.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.

This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

This guidance is for clinical aged care needs assessors. It informs and supports their decision making when recommending a high priority for a Home Care Package.

This fact sheet helps assessors understand priority levels when assessing clients for services under the Commonwealth Home Support Programme or Home Care Packages. It also explains when a client’s priority needs to change.

This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This diagram shows the key steps for the Single Assessment System workforce who use the Integrated Assessment Tool (IAT) to assess older people. It provides links, where available, to further guidance information.