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19 results
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Residents’ Experience Survey – Easy Read guide for older people in residential aged care
This Easy Read booklet provides aged care residents information about the Residents' Experience Survey. -
2:37
Residents’ Experience Survey: A guide for older people in residential aged care
This video explains the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experience Survey is a chance for aged care residents to share their thoughts on the care they receive at their home. -
Consumer Experience Interview questions – 2022
This publication is the list of questions each participating resident was asked during 2022 Consumer Experience Interviews. -
Residents’ Experience Survey – participant privacy notice
This privacy notice explains who collects information and what happens to it as part of the Residents' Experience Survey. -
Residents' Experience Survey questions – 2023 onwards
This publication is the list of questions each participating resident is asked during the Residents’ Experience Survey. -
Residents' Experience Survey – Communication toolkit
An information toolkit designed to support both provider and consumer peak bodies in their communications with their members on the positive findings from the 2022 and 2023 rounds of the Residents’ Experience Survey. -
Residents' Experience Survey – What we heard in 2022 and 2023
This document summarises the key findings across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Residents' Experience Survey 2022 and 2023 – Summary fact sheet
This fact sheet summarises the key findings of the Residents' Experience Survey across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Translating and interpreting services for aged care webinar – Questions and answers
This document provides answers to the questions raised during the Translating and interpreting services for aged care webinar on 14 May 2024. -
59:08
Translating and interpreting services for aged care
This webinar recording is about the free translating and interpreting services available to the aged care sector to help providers communicate with older people in different languages that took place on the 14 May 2024. -
Translating and interpreting services for aged care – Webinar slides
These webinar slides are about the free translating and interpreting services available to the aged care sector to help providers communicate with older people in different languages. -
Residents’ Experience Survey – A guide for providers
This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey. -
Residents’ Experience Survey – Poster
This poster explains the steps that will take place at a residential aged care home on the day of the Residents' Experience Survey. -
Residents’ Experience Survey – A guide for older people in residential aged care
This booklet provides aged care residents information about the Residents' Experience Survey. -
01:28
Government-funded Automated Telephone Interpreting Service (ATIS) for aged care
This video explains how families, carers and aged care providers can register to use the government-funded Automated Telephone Interpreting Service (ATIS) to provide those they care for with easy access to a phone interpreter, without having to call the Translating and Interpreting Service National. -
00:54
TIS National for aged care – Older people, their families and carers
This video explains how older people, their families and carers can use the free Translating and Interpreting Service (TIS) National to get information in their preferred language about aged care services, 24 hours a day, 7 days a week. -
01:02
TIS National for aged care – Provider registration
This video explains how aged care providers can register to use the government-funded Translating and Interpreting Service (TIS) National to communicate with older people, their families and carers in over 150 different languages and dialects. -
2023 Residents’ Experience Surveys
All residential aged care providers are encouraged to participate in the 2023 Residents’ Experience Surveys which will contribute 33% to their overall Star Rating score. This webinar will provide information about what has changed in the program since 2022 and how the surveys will be conducted. -
Translating and interpreting services for aged care
This webinar was about the free translating and interpreting services available to the aged care sector to help providers communicate with older people in different languages.