Resources

The document provides answers to frequently asked questions about pricing for the Support at Home program.

The document provides answers to frequently asked questions about the service list for the Support at Home program.

This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.

This page contains the link to the PDF version of the Support at Home claiming and payment arrangements module. Users will be able to download the PDF resource and access the training offline.

The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations.

This fact sheet provides an overview of the End-of-Life Pathway, part of the Support at Home program.

This fact sheet provides detail on the range of services that can be accessed under Support at Home.

This fact sheet provides information about accessing assistance to pay for aged care fees.

This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.

This fact sheet provides an overview of the Support at Home Assistive Technology and Home Modifications (AT-HM) scheme, which will give Support at Home participants access to products, equipment and home modifications based on their assessed needs.

This fact sheet provides information on how Support at Home participants can use self-management for greater control over the services they receive.

This fact sheet provides information on how care management will help Support at Home participants to get the best outcomes from their aged care services.

This fact sheet provides an overview of the 8 ongoing classifications and budgets in the Support at Home program.

This fact sheet provides an overview of the Restorative Care Pathway and how it can be used for short-term restorative care.

This page contains the link to the PDF version of the Support at Home service agreement, care plan, and budget planning module. Users will be able to download the PDF resource and access the training offline.

This page contains the link to the PDF version of Module 3 – Support at Home short-term pathways. Users will be able download the PDF resource and access the training offline.

This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program.

This page contains the link to the PDF version of the Module 1 – Assessment process and service delivery. Users will be able download the PDF resource and access the training offline.

This page contains the link to the PDF version of the Support at Home provider training – Program Overview. Users will be able to download the PDF resource and access the training offline.

This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.

This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.

A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.

A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.

The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP).