Resources

This page contains the link to the PDF version of the Support at Home provider training – Assessment process and service delivery module. Users will be able download the PDF resource and access the training offline.

This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.

This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.

This page contains the link to the PDF version of the Support at Home provider training – Program Overview. Users will be able to download the PDF resource and access the training offline.

A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.

A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.

The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP).

This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025.

This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different.

This resource outlines the steps that Home Care Package care recipients can take to prepare for their transition to the Support at Home program from 1 July 2025.

Slides accompanying the Support at Home program update for older people, families and carers webinar.

This fact sheet for older people outlines how prices will be set and consumer protections under Support at Home to ensure prices are reasonable and transparent.

This fact sheet outlines guidance for providers on the consumer protections in place to ensure Support at Home prices are reasonable and transparent.

This fact sheet provides guidance for providers to consider when setting and publishing prices for the first year of the Support at Home program.

This fact sheet includes indicative price ranges for most Support at Home services. These price ranges reflect what Home Care Package Program providers have reported that they intend to charge from 1 July 2025.

The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations.

This document outlines the core components of the Support at Home program design and arrangements from 1 July 2025.

Fact sheet answering some frequently asked questions about the Support at Home program design.

This document gives business guidance on claims and payments for providers who will be operating under Support at Home from July 2025.

This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program.

This fact sheet provides an overview on changes to price caps on services under the Support at Home program for older people, families and carers.

This fact sheet provides an overview on changes to price caps on services under the Support at Home program for in-home aged care providers.

This document outlines the products, equipment and home modifications that eligible participants can access through the Assistive Technology and Home Modifications (AT-HM) Scheme.