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The new regulatory model – Guidance for NATSIFAC providers
This document provides guidance for NATSIFAC providers about the new regulatory model. -
The new regulatory model – Guidance for CHSP providers
This document provides guidance for Commonwealth Home Support Program (CHSP) providers about the new regulatory model. It includes updates that address the deferral of the new Aged Care Act to 1 November 2025. -
3:20Associated providers under the new Aged Care Act – New Regulatory Model
This video is about the associated providers. From the 1st of November 2025, third party providers and subcontractors will be known as associated providers. They will deliver services on behalf of a registered provider. -
0059:05New Regulatory Framework – Provider Obligations webinar – video
A video recording of the New Regulatory Framework – Provider Obligations webinar. -
New aged care regulatory model – provider obligations and rules – webinar slides
These are the presentation slides for the New aged care regulatory model – provider obligations and rules webinar on the 8th of May, 2025 -
2:52Provider registration and the new regulatory model under the new Aged Care Act
This video is about provider registration and the new regulatory model. It is the first video in a series that introduce key features of the regulatory model under the New Aged Care Act. The video series will help aged care providers prepare for the changes coming to aged care from 1 November 2025. -
Residents’ Experience Survey – Easy Read guide for older people in residential aged care
This Easy Read booklet provides aged care residents information about the Residents' Experience Survey. -
57:59Commonwealth Home Support Programme 2025–27 extension and reforms update – webinar video
This webinar was for CHSP providers. It covered the 2025-27 extension and changes under the new Aged Care Act. -
New aged care regulatory model: how it will work – Webinar Q&As
This document outlines the department’s responses to questions asked by providers at the New aged care regulatory model: how it will work webinar, held on 14 November 2024. -
2:37Residents’ Experience Survey: A guide for older people in residential aged care
This video explains the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experience Survey is a chance for aged care residents to share their thoughts on the care they receive at their home. -
59:27:00New aged care regulatory model: how it will work – Video
This video is a recording of a webinar that gave providers and workers an overview of the new aged care regulatory model, the new registration process and categories. -
New regulatory model for aged care – Unpacking the new model for providers
This document explains how the new regulatory model under the new Aged Care Act will change the way aged care services are delivered and regulated. -
Consumer Experience Interview questions – 2022
This publication is the list of questions each participating resident was asked during 2022 Consumer Experience Interviews. -
Residents’ Experience Survey – participant privacy notice
This privacy notice explains who collects information and what happens to it as part of the Residents' Experience Survey. -
Residents' Experience Survey questions – 2023 onwards
This publication is the list of questions each participating resident is asked during the Residents’ Experience Survey. -
Residents' Experience Survey – Communication toolkit
An information toolkit designed to support both provider and consumer peak bodies in their communications with their members on the positive findings from the 2022 and 2023 rounds of the Residents’ Experience Survey. -
Residents' Experience Survey – What we heard in 2022 and 2023
This document summarises the key findings across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Residents' Experience Survey 2022 and 2023 – Summary fact sheet
This fact sheet summarises the key findings of the Residents' Experience Survey across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Residents’ Experience Survey – A guide for providers
This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey. -
Residents’ Experience Survey – A guide for older people in residential aged care
This booklet provides aged care residents information about the Residents' Experience Survey. -
Residents’ Experience Survey – Poster
This poster explains the steps that will take place at a residential aged care home on the day of the Residents' Experience Survey. -
A new model for regulating aged care – Consultation paper 2 – Details of the proposed new model – Summary report
This report summarises stakeholder feedback received during public consultation related to Consultation Paper No. 2 Details of the proposed new model and the department’s response. -
A new model for regulating aged care and new Aged Care Act – Frequently asked questions
This document contains the answers to Frequently asked questions on a new model for regulating aged care – Consultation Paper No.2: Details of the proposed new model. -
00:06:19Valerie Braithwaite on relational regulation – Video
Watch emeritus professor Valerie Braithwaite explain the importance of relational regulation in the new model for regulating aged care. -
58:50A new model for regulating aged care – 9 May 2023 – Webinar recording
We’re developing a new model for regulating aged care as part of the changes to improve the quality and safety of aged care in Australia. We’re hosting this webinar to share the details and seek your views on the changes we’re proposing.