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Residents’ Experience Survey – Easy Read guide for older people in residential aged care
This Easy Read booklet provides aged care residents information about the Residents' Experience Survey. -
2:37Residents’ Experience Survey: A guide for older people in residential aged care
This video explains the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experience Survey is a chance for aged care residents to share their thoughts on the care they receive at their home. -
Payment to providers on services delivered
This fact sheet provides information for residential aged care providers on upcoming changes to a payment system based on services delivered. -
Residential aged care funding assessment pathways fact sheet
This fact sheet or flyer provides information to providers of permanent resident aged care about the three pathways for assessing and classifying an aged care resident. -
What is the AN-ACC Transition Fund?
This fact sheet provides information about the AN-ACC Transition Fund that will be available to support providers as they transition to the new funding arrangement. -
The Australian National Aged Care Classification (AN-ACC) funding guide
This guide provides information for approved residential care providers on the AN-ACC funding model. It sets out how to receive AN-ACC subsidies, including relevant compliance requirements that may apply. -
Consumer Experience Interview questions – 2022
This publication is the list of questions each participating resident was asked during 2022 Consumer Experience Interviews. -
Residents’ Experience Survey – participant privacy notice
This privacy notice explains who collects information and what happens to it as part of the Residents' Experience Survey. -
Residents' Experience Survey questions – 2023 onwards
This publication is the list of questions each participating resident is asked during the Residents’ Experience Survey. -
Residents' Experience Survey – Communication toolkit
An information toolkit designed to support both provider and consumer peak bodies in their communications with their members on the positive findings from the 2022 and 2023 rounds of the Residents’ Experience Survey. -
Residential aged care funding assessments dashboard
This dashboard provides users with information on the progress of residential aged care funding assessments. -
Residents' Experience Survey – What we heard in 2022 and 2023
This document summarises the key findings across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Residents' Experience Survey 2022 and 2023 – Summary fact sheet
This fact sheet summarises the key findings of the Residents' Experience Survey across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
How is cognition assessed for residential aged care funding?
This fact sheet provides information on how cognition and mobility is assessed for residential aged care funding. -
Residents’ Experience Survey – A guide for providers
This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey. -
Residents’ Experience Survey – A guide for older people in residential aged care
This booklet provides aged care residents information about the Residents' Experience Survey. -
Residents’ Experience Survey – Poster
This poster explains the steps that will take place at a residential aged care home on the day of the Residents' Experience Survey. -
Quality assurance of residential aged care funding assessments
This fact sheet provides information on the quality assurance of residential aged care funding assessments.
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Residential Aged Care Provider process map
This map sets out the key process steps and system actions that Residential Aged Care Providers must complete to process a client for residential aged care funding. -
AN-ACC Reference Manual and AN-ACC Assessment Tool
The Australian National Aged Care Classification (AN-ACC) Reference Manual guides AN-ACC assessors in undertaking assessments using the AN-ACC Assessment Tool. -
Budget 2020-21: Aged Care – preparatory funding model to support better care and funding outcomes (AN-ACC)
A Budget 2020-21 fact sheet. -
2023 Residents’ Experience Surveys
All residential aged care providers are encouraged to participate in the 2023 Residents’ Experience Surveys which will contribute 33% to their overall Star Rating score. This webinar will provide information about what has changed in the program since 2022 and how the surveys will be conducted.