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Medicare Urgent Care Clinics – Urgent care available on public holidays – Social media tiles
This social media tile is designed to help raise awareness that Medicare Urgent Care Clinics are open on public holidays. -
Residents’ Experience Survey – Easy Read guide for older people in residential aged care
This Easy Read booklet provides aged care residents information about the Residents' Experience Survey. -
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Residents’ Experience Survey: A guide for older people in residential aged care
This video explains the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experience Survey is a chance for aged care residents to share their thoughts on the care they receive at their home. -
Consumer Experience Interview questions – 2022
This publication is the list of questions each participating resident was asked during 2022 Consumer Experience Interviews. -
Residents’ Experience Survey – participant privacy notice
This privacy notice explains who collects information and what happens to it as part of the Residents' Experience Survey. -
Residents' Experience Survey questions – 2023 onwards
This publication is the list of questions each participating resident is asked during the Residents’ Experience Survey. -
Residents' Experience Survey – Communication toolkit
An information toolkit designed to support both provider and consumer peak bodies in their communications with their members on the positive findings from the 2022 and 2023 rounds of the Residents’ Experience Survey. -
Residents' Experience Survey – What we heard in 2022 and 2023
This document summarises the key findings across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Residents' Experience Survey 2022 and 2023 – Summary fact sheet
This fact sheet summarises the key findings of the Residents' Experience Survey across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023. -
Residents’ Experience Survey – A guide for providers
This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey. -
Residents’ Experience Survey – Poster
This poster explains the steps that will take place at a residential aged care home on the day of the Residents' Experience Survey. -
Residents’ Experience Survey – A guide for older people in residential aged care
This booklet provides aged care residents information about the Residents' Experience Survey. -
Independent Evaluation of HeadtoHelp and AMHCs final evaluation report
This final report shows the key findings from the evaluation which includes qualitative data collected through interviews and other artefacts and a quantitative analysis of the Primary Mental Health Care Minimum Dataset (PMHC-MDS) data. -
Head to Health resources
A collection of service models and evaluation reports for the Head to Health program. -
Independent evaluation of the Head to Health digital mental health gateway – Final report
This report is an independent evaluation of the Head to Health Digital Mental Health Gateway. Its purpose is to describe our findings regarding the evaluation to generate recommendations and conclusions to inform the development of the new National Mental Health Platform. -
National Service Model: Medicare Mental Health phone service
The Medicare Mental Health phone service provides assessment and navigation to connect people to the right mental health services for them. This service model outlines how the Medicare Mental Health phone service will be delivered in all Primary Health Network regions in a nationally consistent way. -
National Service Model: Medicare Mental Health Centres
The Medicare Mental Health Centres Service Model was developed to support consistency in the establishment and implementation of Medicare Mental Health Centres as well as providing clear expectations regarding functions and quality of care. -
Care for your health – Your guide to digital mental health services
This fact sheet, part of the 'Care for your health' campaign, outlines information about mental health services in Australia. -
2023 Residents’ Experience Surveys
All residential aged care providers are encouraged to participate in the 2023 Residents’ Experience Surveys which will contribute 33% to their overall Star Rating score. This webinar will provide information about what has changed in the program since 2022 and how the surveys will be conducted.