Videos

This video focuses on assisting residential aged care providers to accurately report relevant labour costs and hours in the QFR.

This webinar was for residential aged care providers about upcoming changes to care minutes funding and financial reporting. 

This video is a recording of the webinar that gave aged care providers and older people, families and carers an overview of how residential care fees are changing under the Aged Care Act from 1 July 2025.

This video explains the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experience Survey is a chance for aged care residents to share their thoughts on the care they receive at their home.

This webinar gave the residential aged care sector an update on funding, the care minutes responsibility, the 24/7 registered nurse responsibility, and care time reporting.

This webinar video supports the aged care sector to understand how to adopt the new National Aged Care Design Principles and Guidelines. Hear how the principles and guidelines can improve aged care design and benefit those living and working there.

Listen to Gwenda who lives with dementia about what is important to her in aged care design.

Gwenda Darling shares with us her story and views on what well-designed aged care accommodation design looks and feels like. Gwenda describes to us how good design leads to meaningful change.

Michael, the Deputy Service Manager at Uniting Mirinjani, shares with us how good design can greatly improve the experience of residential aged care for both residents and workers. Hear from Michael about how the changes in design at Uniting Mirinjani is making a big difference.

This webinar provides information to the residential aged care sector on the new 24/7 registered nurse responsibility.

Professor Alison McMillan, Chief Nursing and Midwifery Officer for the Australian Government Department of Health, explains how to don and doff personal protective equipment in residential aged care.

Technical information on the new Quarterly Financial Report (QFR) requirements for the aged care sector. Presenters discuss all segments of the QFR, including viability questions, quarterly financial statements, care costs and labour hours, and food and nutrition.

To help aged care providers prepare for the reporting requirements in the Quarterly Financial Report (QFR), this webinar provides updated information and an opportunity for Q&A. Presenters discuss all segments and key features of the QFR and enhancements to the Aged Care Financial Report (ACFR).

From 1 July 2021, the National Aged Care Mandatory Quality Indicator Program (QI Program) requires approved providers of residential aged care to report on new quality indicators across 5 crucial clinical areas.