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Residents’ Experience Survey: A guide for older people in residential aged care
This video explains the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experience Survey is a chance for aged care residents to share their thoughts on the care they receive at their home. -
Monthly Care Statements implementation – Video
This webinar gave providers and workers information about how to provide Monthly Care Statements. This included how to register for the voluntary start and how they can count towards care minutes. It also covered the benefits for older people, their representatives and providers.