Hello and welcome to this short video for setting up your Support at Home organisation pricing. If you are new to the My Aged Care Service and Support portal, this video will help you to understand reporting your Support at Home service pricing.
We'll take you step by step through what you will see and do in the system, such as:
- navigate to the Support at Home organisation pricing feature
- view the pricing table and understand the information presented
- open a record and view the service pricing fields for each delivery period
- save the record and apply the pricing to your outlet service items.
By the end of this video, you'll understand how to enter and maintain your organisation pricing and how to copy this to all your Support at Home service items.
Let's start with navigating to the Support at Home organisation pricing feature. We will assume you have already logged in to the Service and Support portal and have the correct role access. Only organisation administrators can view this feature and update pricing at this level. Outlet administrators can update the individual service prices for their outlet. Once you are logged in, you will start on the welcome page.
Click on the outlet administration tile. You will then see a section called Support at Home organisation pricing. Click on the magnifying glass icon to view more. A table will be presented displaying the service group and service types associated to the registration categories the organisation holds. Please note if you do not deliver any services within a service type, then you do not need to add any pricing data for that record. You can click on the edit icon for the service type.
The page will display all the services within the service type category, along with applicable time periods such as common price standard hours, common price non-standard hours, common price Saturday, common price Sunday and common price Public Holiday. At a minimum, you must enter the common price for standard hours, however, it is ideal to enter the common price for all the delivery periods your organisation provides.
Please note, if your organisation does not deliver a service within the service type from any outlet, for example, shopping assistance, then enter $0. You must then ensure that the service availability is marked as ‘no’ on all your Support at Home service items. Let's add some pricing now. These prices are only examples and do not reflect actual common prices.
When you have completed entering the common price fields, you have two options. Save only the information in this view or apply this data to all your outlets. This will then copy the data to all your operational and offline Support at Home service items within each outlet. In this particular scenario, we will save this locally only. Click on the save button.
Once saved, you will return to the pricing list view and the last updated column will now be updated. This indicates that you’ve saved the data locally and the date. We will show you the autofill scenario shortly. The next scenario is updating the pricing for existing data we've entered, and then applying it to all our outlets. Open the service type record by clicking on the edit icon.
You should see the previously saved data. Update the price by entering a new price value. This time we will click on the ‘apply to all outlets’ button to bulk update all Support at Home Service items in each outlet. This will return you to the list view. However, this time system will now submit a job that will run in the background to update the prices you entered for all of your Support at Home service items.
You can monitor the progress of the update via the table in the outlet update status column. You may need to refresh the browser to check for status updates. The last updated to outlets will show the date this job was initiated. You can now see that it's been completed and the date. If any issues arise, an email will be sent specifying any errors.
As the organisation administrator, when you copy the prices to all the applicable outlet service items, you will need to communicate with your outlet administrators that the update has occurred, as this will override any specific pricing based on the service item delivery area. Now let's view a service item to see the results.
We will navigate to a service item within an outlet and view the service price has been updated. You can click on ‘outlet administration’, scroll down to view your outlets. Click on the outlet tile then click on the ‘view service items’ button.
Click on the ‘Support at Home’ tab. Your Support at Home Service item should be present. Use the expand icon to see the service types and the expand icon again on domestic assistance. You will now see the service tile. You can use the ‘view icon’ for a pop up to quickly see the information. The data that you’ve copied down has now been populated for you.
If you click on the ‘edit icon’, you are then able to see detailed service information and adjust any data that you need. You can also adjust pricing specifically to that service item, which applies only at this record and for that delivery area. It will not update in the organisation pricing table.