Hello and welcome to this short video for setting up your Support at Home service-based pricing. If you are new to the My Aged Care Service and Support portal, this video will help you understand reporting your Support at Home service pricing. We'll take you step by step through what you'll see and do in the system, such as, navigate to an outlet and create the service item; view and edit service availability; view and edit service based pricing; and saving the record.
By the end of the video, you'll understand how to enter and maintain your Support at Home pricing. Let's start with navigating to a Support at Home service item within an outlet. We will assume you are already logged into the Service and Support portal and have the correct access role. For this video organisation and outlet administrators can update the individual service prices.
Once you have logged in, you will start on the welcome page. Click on the ‘outlet administration’ tile.
The next page will display the organisation details along with the outlet tile. Click on the required outlet that delivers the Support at Home services. The view outlet page displays outlet details and you can add or update details here if you wish. Click on the ‘view service items’ button.
Click on the ‘Support at Home’ tab. This will show you a list of your existing operational service items. You can use the filter to view any offline services. Change the status and select the ‘filter’ button. In this case, we want to view existing operational service items. Click on the ‘expand icon’ to view all the service types within the service item. Click on the ‘expand icon’ to view the services. This will display the service tiles with the availability settings. Note, you must have service pricing entered prior to making a service available.
Service availability means you have actively delivered the service in the last 12 months or can deliver the service now. When you click on the edit icon for a service and the common price standard hours does not exist, the system will display the edit page and auto fill this from the organisation prices if they're available. In this scenario, we have previously entered pricing for meals.
If I use the view icon, you can see that no prices are entered. When I edit the service, the service details page appears. As I scroll down, pricing has been auto filled from the organisation level. Please review and make any changes if needed and click ‘save changes’ to confirm. Now, when we view the pricing, we can see that the pricing has been saved. Now that the pricing is saved, I can adjust the service availability to ‘yes’. You'll be prompted to review the pricing before the setting is adjusted. As we've just set the pricing, we will just click ‘yes’.
The service now becomes available and can be searched in the find a provider tool. An alternative, if I wish to adjust the service availability to ‘yes’ for meal preparation, as we can see there is no price available. When I click ‘yes’, the system will prompt me to add pricing. As I scroll down and because I've entered pricing at the organisation level, this is now been auto filled for me.
Review the price and make any changes if needed, then click ‘save changes’ button to confirm. The service availability status has now been updated. In this scenario, we will create a new service item to offer Support at Home services in a different delivery area. Click on the ‘add service item’ button.
Select the program. Now select the inventory item using the radio button. Enter a service item name.
Click the ‘save button’ and the new service item will be created. The service item will be listed in the offline filtered list view. Now you can edit the details. Click on the ‘service item edit icon’. Now add the service delivery area. To do this, click on the ‘edit icon’.
You can now add the delivery area by state or individual postcodes. For example, we will add the whole state of New South Wales. You will see all the postcodes become populated. Click by state. Select the state and click the ‘add whole state’ button. You will now see the postcodes have been populated. Please note, you can now remove certain postcodes where you do not offer this service. If you are completed, click the ‘save changes’ button.
You will return to the Support at Home service item details page. You can adjust certain specialisations and languages and add promotional material if you wish. Click ‘save’ to confirm the changes. Now we want to ensure the organisation pricing will auto fill for the new service item. Click on the ‘expand icon’ to view the service types. Then expand the individual service type to view the service tiles.
You can now choose to edit the service details by clicking on the ‘edit’ icon. You can adjust the hours of operation for the services available. And you'll notice the pricing has been auto filled from the organisation level. As per the previous scenario, please review and make the changes as needed and click ‘save changes’ to confirm.
You will now see the pricing has been saved. You can now adjust the service availability for the service. Update the status to ‘yes’. You'll be prompted to review the pricing. Click ‘yes’ to continue. This will publish the information in the Aged Care portals and should be available on the My Aged Care website within 24 hours. Let's view an alternative option. We can see no service pricing has been provided.
When we click ‘service availability’ and adjust it to ‘yes’, you'll be prompted to add pricing. As you scroll down, this will be populated for you. Common price standard hours is mandatory. However, the other time periods are optional, so you can adjust this locally if you wish. If you do not provide this service during those time periods, you can remove the pricing.
Once completed, click the ‘save changes’ button. You will now notice that the service availability has been updated and pricing is confirmed as you've entered. Continue to update the services availability for this delivery area. For example, we’ll add meals and ensure pricing is completed. Once you've updated all the services that you will deliver in this delivery area, you can update the service or item status to operational.
This will publish the information in the Aged Care portals and should be available on the My Aged Care website within 24 hours.