About Support at Home
Find out about the new Support at Home program.
Delivering services
Find out about the services you can deliver, care management and the short-term pathways.
Funding
Read about funding classifications, supplements and care management funding.
Charging for services
Read about charging for services.
Transitioning to Support at Home
Support at Home has replaced the Home Care Packages (HCP) Program and Short Term-Restorative Care Programme as of 1 November 2025. To ensure a smooth transition, Support at Home providers should complete remaining transitional activities in the initial months.
EOI: Pooled funding trial design workshops
Help us design a pooled funding trial for participants living in group settings, starting in 2026.
We are holding online workshops with Support at Home providers on 10, 11 and 13 November 2025 from 2-3pm AEDT. If you aren’t available, you can still register to provide written feedback.
Register by 5pm (AEDT) Wednesday 5 November.
Support at Home program manual
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations.
My Aged Care
If you need some help around the house or think it’s time to look into aged care, My Aged Care is here to help.
Visit the My Aged Care website to find information about how to access aged care services, including how Support at Home will work from 1 November 2025.
You can apply for an aged care assessment online and search for local aged care providers that meet your needs.
You can also call 1800 200 422 Monday to Friday, 8am to 8pm, and Saturday, 10am to 2pm.
Resources
Resources
Service delivery branch transfer form
End-of-Life Pathway form
Service delivery branch merger form
Assistive Technology over $15,000
Related work
Single Assessment System for aged care
We established a Single Assessment System from 1 July 2024 to simplify and improve how older people access aged care.
Developing a new model for regulating aged care
We’re working with older people, their families and carers, providers, and the aged care sector to develop a new model for regulating aged care.
Home Care Packages Program
The Home Care Packages (HCP) Program provides home care services to eligible older people with complex care needs to support their independence.
Commonwealth Home Support Program (CHSP)
The CHSP provides entry-level support for older people who need some help to stay at home.