Welcome to the Disability Support for Older Australians Individual Support Package Instructional Video. This short video has been designed to show you how to accurately fill out the ISP template.
The ISP template can be found on the DSOA website. You will be required to scroll down until you can see Appendix D.
This link will take you to the most recent version.
Download the template in Microsoft Word format. Click “Open File” to access the form.
Prior to completing the template, it is important to understand the purpose of the document.
An ISP is a record of the agreement between a client and their DSOA service coordinator. It lists the services that the client receives through the DSOA Program, the funds that will be used for those services, client information and review dates.
ISPs must be reviewed and updated at a minimum annually for every DSOA client, or more frequently if the client has had a change in their support needs or funding levels.
The first three pages of the ISP are all about your client’s basic information and your information as their DSOA Service Coordinator.
Please ensure you are listing the client’s National DSOA ID, as client’s SLK numbers are no longer being used in the DSOA Program.
The DSOA start date is the date you have reviewed the ISP with your client and/or their representative and this date should also match the date the client or the client’s representative signed and agreed to the ISP. The next ISP review date must be within 12 months (after the ISP start date).
When completing this section, you must consider the difference between a primary and secondary disability, as well as what is considered a medical condition. For additional assistance, you may wish to refer to the NDIS website.
When completing this section, it is important to understand that all clients must have regular reviews with their DSOA Service Coordinator to check that their ISP is providing the right services to meet their individual needs. This way you can check that services are responsive, high quality and are being delivered safely.
When completing this section, list the tasks your client requires assistance with, and the level of support they need to complete these tasks.
When completing this section, list the DSOA funded supports the client currently receives, both on a weekly basis and less often (such as therapy or respite), please ensure you include details on the frequency of the DSOA services.
When completing this section, list details of all community access activities the client participates in, including day programs. Note details of their frequency and duration, the support the client requires during these activities and how support worker hours are funded (e.g. through Extended CoS services or another Government program).
When completing this section, it is important to consider that the goal of behaviour support is to improve quality of life outcomes for people with disability and to reduce and eliminate restrictive practices. The Department would like to remind you about your obligations under the NDIS Quality and Safeguards Commission in relation to Behaviour Support Plans. DSOA service coordinators (including sub-contractors) must register and comply with the NDIS Commission’s requirements, this includes establishing a comprehensive Behaviour Support Plan for all relevant DSOA clients where needed. Please refer to the NDIS Quality and Safeguards Commission website for more information.
When completing this section, please understand that informal supports are unpaid assistance that the client gets from friends, family and the community.
When completing this section, you need to list any supports the client receives that are funded through other government programs. For example, Social Support or Nursing services through CHSP, a Home Care Package, or equipment that is subsidised through a state or territory government equipment program.
When completing this section, it is necessary to list any client contributions that your organisation has or intends to charge the client during the ISP period. You do not need to include details about rent, boarding, lodging fees, utility bills or food. If you’re unsure, please refer to Section 5.2 of the DSOA Program Manual for further information.
When completing this table, we need you to accurately report on the annual DSOA support types your client is funded for (as per your Client Funding Breakdown).
List your organisations full legal entity name, the DSOA Support Type, the time of day or week, the output unit, how many outputs your client is funded for, the hourly rate and the annual amount of funding allocated.
You are only to complete this table if one-off funding has been approved via a Change of Needs Application during this ISP funding period.
Your signature as the DSOA Coordinator confirms that you have read, understood and agreed to the terms and conditions of the funding agreement. Your signature also provides security and assurance that you will abide by the terms and conditions of the funding agreement. Finally, your signature makes the ISP legally binding.
The ISP must contain physical signatures or be signed electronically through a computer-based signature program (such as DocuSign) and include the full name of all signatories and the date of signature. If the client has a Public Guardian appointed, you must attach a letter from the Public Guardian agreeing with the ISP in place of a physical signature.
Thank you for watching our instructional video. Your ISP can now be submitted to DSOACompliance@Health.gov.au. Please note, a client’s ISP must be emailed to the Department within 10 days of it being completed and signed.
For more information about completing your client’s ISP, please refer to the How to fill out the ISP template fact sheet and Section 3.1 and 3.5 of the DSOA Program Manual.