Publications

This chart shows the structure of the Department of Health, Disability and Ageing including our divisions, branches, statutory office holders and high priority taskforces.

This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.

Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.

Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.

This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.

Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.

The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.

Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.

This page lists the medical devices and human tissue products private health insurers must pay benefits for to patients who have appropriate insurance policies. The latest version of the Prescribed List is effective from 28 April 2026.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.

This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.

This document provides guidance on submitting a request for an allocation of MPSP places from the 2025-26 round and related processes.

A request by registered provider for an allocation of MPSP residential places under the 2025-26 allocations round must be submitted using this form.

This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.

Signed by the Minister for Aged Care, the Hon Sam Rae MP, this Determination indicates the number of Multi-Purpose Service Program residential aged care places available in 2025–26.

Signed by the Minister for Aged Care, the Hon Sam Rae MP, this Determination indicates the number of Multi-Purpose Service Program residential aged care places available in 2026–27.

A request by registered provider to bring allocated MPSP places into effect must be submitted using this form.

Viruses are always changing, so it’s important to get regular vaccinations against all the winter nasties.

This policy outlines the legal framework for registered supporters and explores the broader concept of supported decision-making in aged care.

This policy outlines the process to make a request to register a supporter under the Act. This policy also includes information that should be considered before or during making a registration application.

A user guide on accepting your bonded offer.