Publications

This document provides answers to frequently asked question about the registered supporter role under the Act.

This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.

This policy outlines the processes for cancelling a supporter’s registration under the Aged Care Act 2024.

Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.

This policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Aged Care Act 2024.

This policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Aged Care Act 2024.

This policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Aged Care Act 2024.

This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).

This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.

If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.

This factsheet provides information for adults aged 65 and over about getting vaccinated against influenza, COVID-19 and RSV ahead of the winter season.

This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.

This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.

The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.

Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.

Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.

Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.

Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.

This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.

This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This user guide supports users of the Bonded Return of Service System (BRoSS), through every stage of the Program.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.