Publications

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This guide gives assessors instructions on how to log into a number of Aged Care portals.

This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.

This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.

QI Program Manual – Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.

The QI Program Manual outlines definitions for each quality indicator and provides information on how to collect and submit quality indicator data.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on recommended allied health services received for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on allied health care minutes for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on lifestyle officers for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on enrolled nursing for the QI Program.

An FAQ style document that provides additional guidance to registered providers to assist with reporting QI Program data via the new GPMS – QI application.

This snapshot provides analysis of the financial performance of the Australian aged care sector for quarter 4 of 2024-25 (1 April to 30 June 2025).

This fact sheet outlines how expanded eligibility for bulk billing incentives and the Bulk Billing Practice Incentive Program benefit patients.

A snapshot of Medical Research Future Fund (MRFF) financial support for Australian health and medical research between 2022 and 2024.

These talking points are designed for practice managers and staff to download to talk with patients about bulk billing arrangements at their Medicare Bulk Billing Practice.

Guidance for Elder Care Support workers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for older people, their families and communities on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for health and aged care providers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for Single Assessment System assessors on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for NATSIFAC and MPS providers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

This flyer is designed for practice managers and GPs to download, print and distribute at Medicare Bulk Billing Practices. It explains which types of services are eligible and non-eligible for bulk billing at the practice.

This poster is designed for practice managers and GPs to download, print and display at Medicare Bulk Billing Practices. It explains which types of services are eligible and non-eligible for bulk billing at the practice.

Beforeplay campaign poster that encourages Australians to stay on top of their sexual health by using protection and booking an STI test today.