Publications

This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.

This fact sheet provides a summary of what OSHC is, why it is needed and how to use it.

This form is for people applying to access assistive technology over $15 000.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.

This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

This brochure presents an overview of how Star Ratings for residential aged care works.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on recommended allied health services received for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on enrolled nursing for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on allied health care minutes for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on lifestyle officers for the QI Program.

A checklist of activities to help aged care service delivery during emergency events. This list is for providers of the Commonwealth Home Support Program.

This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.

This fact sheet provides information about accessing assistance to pay for aged care fees.

This fact sheet provides information for Aboriginal and Torres Strait Islander women about free vaccines during pregnancy.

Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.

Practices participating in the Bulk Billing Practice Incentive Program (BBPIP) must display Medicare Bulk Billing Practice signage. Preview Medicare Bulk Billing Practice signage for BBPIP and optional information for patients about eligible services.

This meeting summary is for the NDIS Reform Advisory Committee meeting held on 31 October 2025.

This user guide for practice managers and GPs includes step-by-step instructions to support use of the Bulk Billing Incentives Calculator.

This snapshot provides analysis of the financial performance of the Australian aged care sector for quarter 4 of 2024-25 (1 April to 30 June 2025).

CHSP providers should assess risks, update care plans, and support older people before, during, and after heatwaves. Key actions include checking cooling, hydration, nutrition, monitoring health, and reviewing emergency plans.