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  • Registered supporters in aged care brochure

    This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.
  • Complaints and Reviews of Decisions policy

    This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
  • Information Sharing policy

    This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
  • Complaints form about registered supporters

    If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
  • Fact sheet for clinical care teams – QI Program

    This information sheet is for Australian Government-funded providers of residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
  • Fact sheet for older people and their families

    This fact sheet is for Australian Government-funded residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
  • Fact sheet for board directors and senior executives

    This fact sheet is for Australian Government-funded providers of residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
  • QI Program quick reference guide – Consumer experience

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on consumer experience for the QI Program.
  • National Aged Care Quality Indicator Program FAQs

    This document is for registered providers of approved residential care homes (providers). The document details a range of frequently asked questions and answers to support providers to understand and meet the requirements of the QI Program.
  • QI Program quick reference guide – Restrictive practices

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on restrictive practices for the QI Program.
  • QI Program quick reference guide – Hospitalisation

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on hospitalisation for the QI Program.
  • QI Program quick reference guide – Quality of life

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on quality of life for the QI Program.
  • QI Program quick reference guide – Incontinence care

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on incontinence care for the QI Program.
  • QI Program quick reference guide – Pressure injuries

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on pressure injuries for the QI Program.
  • QI Program quick reference guide – Unplanned weight loss

    This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on unplanned weight loss for the QI Program.