Publications

This Easy Read booklet provides aged care residents information about the Residents' Experience Survey.

This publication is the list of questions each participating resident was asked during 2022 Consumer Experience Interviews.

This privacy notice explains who collects information and what happens to it as part of the Residents' Experience Survey.

This publication is the list of questions each participating resident is asked during the Residents’ Experience Survey.

An information toolkit designed to support both provider and consumer peak bodies in their communications with their members on the positive findings from the 2022 and 2023 rounds of the Residents’ Experience Survey.

This document summarises the key findings across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023.

This fact sheet summarises the key findings of the Residents' Experience Survey across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023.

This flyer gives aged care providers information about how they can be verified on My Aged Care for the specialist care they offer to older people with diverse backgrounds and life experiences.

This flyer gives aged care providers information about the free aged care translation service, which they can use to produce translated versions of print and digital materials in different languages, as well as ‘Easy Read’ or ‘Easy English’ translation.

This flyer gives aged care providers information about how they can access TIS National free of charge for phone interpreting, in-person interpreting and video interpreting, which enables communication with older people in different languages.

This flyer gives aged care providers information about free training and resources to help them care for older people with diverse backgrounds and life experience in a way that is respectful, safe and culturally appropriate.

This poster explains the steps that will take place at a residential aged care home on the day of the Residents' Experience Survey.

This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey.

This booklet provides aged care residents information about the Residents' Experience Survey.

This resources order form is available to aged care providers, community organisations and individuals.

This resource helps aged care providers to consider the diverse characteristics and life experiences of older people. You can use this template to create a diversity plan that is tailored to the needs of your organisation and the people you provide services to.

This 2019 plan sets out the actions the Government will take to support the Aged Care Diversity Framework.

This guide helps older Aboriginal and Torres Strait Islander peoples to express their needs when speaking with aged care providers. It can also help people working in aged care to better understand the needs of Aboriginal and Torres Strait Islander peoples.

This guide helps lesbian, gay, bisexual, trans and gender diverse, and intersex (LGBTI) elders to express their needs when speaking with aged care providers. It can also help people working in aged care to better understand LGBTI needs.

This guide helps older people from culturally and linguistically diverse (CALD) backgrounds to express their needs when speaking with aged care providers. It can also help people working in aged care to better understand CALD needs.

This plan sets out the actions that aged care providers can take to support the Aged Care Diversity Framework.

This action plan sets out what aged care providers can do to deliver more inclusive services to older Aboriginal and Torres Strait Islander peoples.

This action plan sets out what aged care providers can do to deliver more inclusive services to older culturally and linguistically diverse (CALD) people.

This action plan sets out what aged care providers can do to deliver more inclusive services to lesbian, gay, bisexual, trans and gender diverse, and intersex (LGBTI) elders.

This framework was launched in December 2017. It sets out the actions we can take to make sure aged care services meet the needs of people from diverse backgrounds. It sees a role for the Australian Government, peak organisations, representative groups, service providers, consumers and carers.