Publications

Primary Health Network (PHN) Program complaints policy

The policy describes how complaints about the PHN program are handled. Complaints are treated seriously, promptly and fairly.

document cover image

This policy covers:

  • lodging a complaint
  • how we handle complaints
  • guiding principles
  • how we assess and review complaints
  • how we use complaints to drive continuous improvement.

Primary Health Network (PHN) Program complaints policy

About this resource

Publication date:
Publication type:
Procedure
Language:
English
Part of a collection:
Primary Health Networks (PHN) collection of administrative and guidance documents
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