Primary Health Network (PHN) Program complaints policy

The policy describes how complaints about the PHN program are handled. Complaints are treated seriously, promptly and fairly.

This policy covers:

  • lodging a complaint
  • how we handle complaints
  • guiding principles
  • how we assess and review complaints
  • how we use complaints to drive continuous improvement.

Primary Health Network (PHN) Program complaints policy

About this resource

Publication date:
Publication type:
Procedure
Language:
English

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