Disability Royal Commission Progress Report 2025

Recommendation 11.4 – Creating accessible complaint pathways

Read progress on recommendation 11.4 of the Disability Royal Commission.

Responsibility: Australian, state and territory governments

Joint Response: Accept in principle

Status: Further work required

Australian Capital Territory

Response: Accept  in principle
Status: Further work required

What has been achieved to date

The ACT Government has not yet commenced work to establish a disability death review scheme. The ACT Government is taking a considered approach to the staged implementation of the disability reform agenda, to ensure a holistic and strategic response. Consideration to implementation opportunities for a death review scheme may be included in further phases of work once the reform implementation approach is settled.

ACT government response July 2024

The ACT Government accepts this recommendation in principle, recognising that the development of a disability death review scheme presents an important opportunity to better understand factors contributing to risk of death among people with disability in the territory. A disability death review scheme has the potential to enable robust evidence-based prevention measures. In working on the development of a death review scheme, the ACT Government will consider information sharing barriers and strategies to overcome these, with a view to determine appropriate approaches to implement a disability death review scheme in an ACT context.

New South Wales

Response: Subject to further consideration
Status: Subject to further consideration

What has been achieved to date

The Department of Communities and Justice has commenced work to evaluate the recommendations to establish a disability death review scheme in NSW. 

Consideration will be informed by consultation with other governments, the disability community and other stakeholders.

NSW government response July 2024

The NSW Government shares the Royal Commission’s concerns about the disproportionate rate of preventable deaths for people with disability. 

The NSW Government will carefully consider the recommendations for a Disability Death Review scheme to provide for systemic death reviews in collaboration with other governments, the disability community and other stakeholders.

Northern Territory

Response: Accept in principle
Status: Further work required

What has been achieved to date

Further consideration is required to progress this recommendation.

NT government response July 2024

The Northern Territory recognises the importance of systemic reviews of the deaths of people with disability in understanding and addressing factors that contribute to the disproportionate rates of deaths and potentially avoidable deaths of people with disability. The Northern Territory will consider whether a review of the Coroner’s Act 1992 is required in accordance with this recommendation.

Queensland

Response: Subject to further consideration
Status: Subject to further consideration

What has been achieved to date

The Queensland Government will carefully consider recommendations 11.4 and 11.15 related to the establishment of a disability death review scheme, including considering approaches in other jurisdictions, the existing Queensland legislative framework, and any interactions with other recommended reforms in relation to safeguarding and oversight.

QLD government response July 2024

The Queensland Government acknowledges the benefits that systemic death review schemes can offer in identifying and understanding the factors that contribute to the deaths of people with disability at the highest risk of poor outcomes. 

The Queensland Government will further consider this recommendation, in collaboration with other jurisdictions, including interactions with other death review schemes and the coronial reportable death framework that already operate in Queensland.

South Australia

Response: Subject to further consideration
Status: Subject to further consideration

What has been achieved to date

The South Australian Government remains committed to considering this recommendation further and will provide a response in due course.

SA government response July 2024

The South Australian government acknowledges the need for a greater understanding of potentially avoidable deaths for people with disability. The South Australian government is committed to working with the Australian Government and other state and territory governments to further scope how a disability death review scheme could work, in alignment with Recommendation 11.16, which calls for a national agreement on disability death reviews.

Tasmania

Response: Subject to further consideration
Status: Subject to further consideration

What has been achieved to date

This recommendation is currently being considered in the context of ongoing work in reviewing the Coroner’s Act 1995 (Tas).

TAS government response July 2024

The Tasmanian Government needs to further consider what this recommendation means for Tasmania.

In Tasmania, we do not have a specialist disability focussed death review mechanism to consider relevant information about how a person with disability has died.

The death of a person with disability is not a reportable death under the Coroners Act 1995 (Tas), however the Coroners Act does cover deaths that have occurred in custody, deaths in mental health facilities, deaths in relation to a medical procedure or deaths that have occurred whilst a person was escaping or attempting to escape from prison, a detention centre, a secure mental health unit, police custody or was in the custody of a person for the purposes of taking that person to or from a court. 

Given our current position, the Tasmanian Government will need to consider how we would establish a disability death review scheme in Tasmania.

Victoria

Response: Accept in principle
Status: Further work require

What has been achieved to date

Progress on this recommendation is dependent on further work by the Commonwealth Government in relation to Recommendation 11.16

The Victorian Government remains committed to accepting this recommendation in principle and has commenced preparatory work, including scoping existing processes and systems in place to guide Victoria's response to the recommendation and to enable a positive and productive working relationship with the Commonwealth and other states and territories.

VIC government response July 2024

We accept this recommendation in principle.

We will work with other states and territories to develop an appropriate scheme that will fulfil recommendations 11.14, 11.15 and 11.16.

We will also work with the Commonwealth, states and territories to achieve a nationally consistent approach in the review and development of the legislation needed to meet this recommendation.

Western Australia

Response: Subject to further consideration
Status: Subject to further consideration

What has been achieved to date

As part of an analysis of the state’s broader statutory and disability policy frameworks, the WA Government will consider measures in place to protect people with disability and prevent avoidable deaths, including existing and new mechanisms.

WA government response July 2024

The WA Government recognises the importance of systemic reviews of the deaths of people with disability to better understand and address potentially avoidable deaths. Further consideration is required for this recommendation to determine an appropriate mechanism to operate this scheme, with integration across an overarching safeguarding approach.

What the Disability Royal Commission said in the final report

The Australian Government should work with states and territories to establish a national 1800 number, website and other accessible reporting tools to direct people to the independent complaint and referral mechanism in their state or territory.

Joint Government response July 2024

The Australian Government and state and territory governments are committed to working together to embed more accessible and integrated complaints reporting pathways.

All governments will work together through the Disability Reform Ministerial Council to consider a coordinated approach to this reform.

The Australian Government will continue to operate the existing National Disability Abuse and Neglect Hotline and will work with states and territories as they consider recommendation 11.3 and complementary approaches to ensuring people with disability can access help when they need it most.

More recommendations

View progress on other recommendations made by the Royal Commission.

Date last updated:

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