Responsibility: Australian, state and territory governments
Joint Response: Accept in principle
Status: Further work required
What has been achieve to date
The Australian Government has extended services for the National Complaints Resolution and Referral Service and National Disability Abuse and Neglect Hotline. All governments remain committed to working together to identify a pathway forward.
What the Disability Royal Commission said in the final report
The Australian Government should work with states and territories to establish a national 1800 number, website and other accessible reporting tools to direct people to the independent complaint and referral mechanism in their state or territory.
Joint Government response July 2024
The Australian Government and state and territory governments are committed to working together to embed more accessible and integrated complaints reporting pathways.
All governments will work together through the Disability Reform Ministerial Council to consider a coordinated approach to this reform.
The Australian Government will continue to operate the existing National Disability Abuse and Neglect Hotline and will work with states and territories as they consider recommendation 11.3 and complementary approaches to ensuring people with disability can access help when they need it most.
More recommendations
View progress on other recommendations made by the Royal Commission.