Responsibility: Australian Government
Response: Accept in principle
Status: In progress
What has been achieved to date
The NDIS Quality and Safeguards Commission (NDIS Commission) undertook an Own Motion Inquiry into Support Coordination and Plan Management to support delivery of this recommendation. Part 2 of the Own Motion Inquiry commenced in 2024, with a focus on regulatory settings for support coordinators.
The NDIS Commission has commenced consultation on mandatory registration requirements for platform providers, support coordinators and Supported independent Living providers, following the announcement by the former Minister for the NDIS on 16 September 2024, that support coordinators will be required to be registered with the NDIS Commission. Consultation for this reform closed in March 2025.
What the Disability Royal Commission said in the final report
The NDIS Quality and Safeguards Commission should examine the quality and consistency of support coordination, with a particular focus on National Disability Insurance Scheme participants who:
- live in remote and very remote locations
- are First Nations people with disability
- are culturally and linguistically diverse
- are navigating state or territory housing, health or criminal justice systems
- are experiencing housing insecurity or homelessness
- are living in supported accommodation
- are attending day programs or working in Australian Disability Enterprises.
The examination may be part of the proposed own motion inquiry on support coordination.
Australian Government Response July 2024
The NDIS Commission has commenced an Own Motion Inquiry into Support Coordination and Plan Management following concerns being raised about fraud, sharp practices and poor quality. The Inquiry is being conducted in two parts. Part 1, released August 2023, explores the NDIS complaints and reportable incidents data to identify quality and safeguarding concerns in support coordination and plan management, and to identify the positive contribution good support coordination and plan management can make to quality and safeguarding in the NDIS. Part 2 of the Inquiry is to commence in 2024 and will focus on the NDIS Commission's regulatory approach.
More recommendations
View progress on other recommendations made by the Royal Commission.