Responsibility: Australian Government
Response: Accept in principle
Status: In progress
What has been achieved to date
The NDIS Quality and Safeguards (NDIS Commission) currently shares data and insights through quarterly activity reports, delivers presentations, information resources in different formats, and webinars to the sector. Training and information offerings are available on the NDIS Commission website (for example, Practice alerts, a Worker Orientation Module) and resources to support complaints management, behaviour support and incident management and prevention. An animated video with an overview of the Code of Conduct was launched in 2025 through our digital channels, aimed at increasing awareness and understanding amongst providers and support workers of their obligations under the Code of Conduct. Resources are regularly promoted through the NDIS Commission’s social media channels, e-newsletter and attendance at community events and conferences (for example, the VALID Conference in January 2025, the largest conference for people with disability in Australia). The Support for NDIS Providers Grants Program funded 20 grants in 2024-25 to further support capacity building of people with disability, providers and workers in the sector. The NDIS Commission continues to actively consider training and information responses to emerging sector issues.
The NDIS Commission holds regular meetings of its Consultative Committee, Provider Advisory Group, and Complaints Function Advisory Committee.
The expansion of training offerings to NDIS providers and the development of a training and resource hub for use by people with disability, their supporters and the NDIS provider workforce has not yet commenced.
What the Disability Royal Commission said in the final report
The NDIS Quality and Safeguards Commission should enhance its engagement and capacity building activities with National Disability Insurance Scheme (NDIS) providers by:
a) routinely sharing data analysis and insights from its oversight activities with NDIS providers to promote improvements in the quality and safety of services
b) facilitating regular industry forums and communities of practice to raise and address critical safeguarding practice issues and share best practice
c) expanding its training offerings to NDIS providers, particularly in relation to fulfilling their obligations to recognise, report and investigate incidents and deal appropriately with complaints
d) developing a training and resources hub for use by people with disability and their supporters, as well as the NDIS provider workforce.
Australian Government Response July 2024
The NDIS Quality and Safeguards Commissioner has a legislated role in education for people with disability and providers under the National Disability Insurance Scheme Act 2013.
The NDIS Commission currently shares data and insights with people with disability, NDIS providers, and the broader community through quarterly activity reports. New systems and improved data capability will support the NDIS Commission in providing more nuanced and detailed data to drive quality and safety in the provision of NDIS services and supports.
The NDIS Commission currently delivers presentations, information resources in different formats, and webinars to the sector. Training and information offerings are available on the NDIS Commission website for NDIS providers and workforce and NDIS participants. The NDIS Commission continues to work with people with disability, their representatives, and NDIS service providers to identify practical applications for industry forums and communities of practice.
More recommendations
View progress on other recommendations made by the Royal Commission.