Program management
STRC providers coordinate and deliver the day-to-day care. This includes:
- accepting clients for short-term restorative care
- working with clients to develop their flexible care agreements
- providing services in line with the flexible care agreement and care plan
- having processes in place to receive, record and resolve complaints
- handling complaints fairly, promptly, confidentially and without retribution
- keeping service-level information on My Aged Care up to date.
The STRC subsidy rate has increased by 0.5% from 1 October 2025 to support the increased award wage rates for many aged care workers and nurses delivering services under the Short-Term Restorative Care Program. Find out more about the Government funding supporting better and fairer wages for aged care workers.
Quality
To ensure quality of STRC care, providers must:
- meet quality standards
- develop flexible care agreements with clients, their carer or their representative
- participate in any monitoring or evaluation activities we carry out
- use the STRC subsidy properly and charge client fees appropriately
- pay the increased award wage for relevant aged care workers
- meet all legislative requirements.
Read more about provider responsibilities in chapter 3.10 of the manual.
Services you can provide
You can provide STRC services in a client’s home, an aged care home, or both.
Find out about the services you can and cannot provide when delivering STRC services.
Responsibilities to clients
When delivering STRC services, you must:
- provide clients with a care plan that forms part of the flexible care agreements
- coordinate multidisciplinary teams to deliver care
- help your clients be as independent as possible.
Read more about managing STRC services.
Reporting requirements
All providers must:
- meet compulsory reporting requirements
- notify us about service changes
- collect and provide data under the National Aged Care Mandatory Quality Indicator Program.
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