Managing the Short-Term Restorative Care (STRC) Programme

STRC service providers have certain management responsibilities. These include managing multidisciplinary teams, developing flexible care agreements, administering the STRC package of funds and meeting regular reporting requirements.

Multidisciplinary teams

STRC multidisciplinary teams include 3 or more specialist care providers from different disciplines. A general practitioner or a geriatrician must always be on the team.

Multidisciplinary team care can include, but are not limited to, any services in the Quality of Care Principles 2014. See schedules 1 and 3 for care and services offered in residential care and home care setting. 

Flexible care agreements

A flexible care agreement is a legal agreement between a client and the STRC provider.

It sets out:

  • the care and services you will provide to a client over the 8-week episode
  • how much it will cost them.

You must:

  • develop the agreement with the client, their carer or a family member
  • include an interim care plan, to be refined and finalised with the multidisciplinary team
  • make sure the client understands the fees and conditions before services start
  • use the National Translating and Interpreting Service, if helpful to the client. 

A client can exit the STRC Programme before the end of the 8-week episode if they achieve their goals set out in the flexible care agreement.

A client can choose to agree without signing the agreement. In these cases, you must record your interactions and their agreement as part of your record keeping responsibilities. 

Care plans

The care plan forms part of the flexible care agreement.

It will at first be an interim plan that includes the client’s needs and goals, identified in their Aged Care Assessment Team assessment.

You must then refine the plan with the multidisciplinary team to cover the full range of care and services, including:

  • how services will be delivered 
  • who will deliver the services 
  • how the services will address the client’s functional decline. 

Handling complaints

STRC Programme providers must have complaint handling procedures for when a client makes a complaint about any aspects of their care delivery.  

Clients can also make complaints with the Complaints Commissioner

You should encourage your clients to raise concerns internally, and create a setting where they feel comfortable to do so. 

See more information on handling and managing complaints in Section 3.13 of the manual


STRC providers must: 

All approved providers have compulsory notification requirements. Read about approved provider responsibilities.

Email us if there are any changes to your STRC provider contact details. 


Short-Term Restorative Care Programme contact

Email us to find out more or if you have questions about the STRC Programme.


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